Delivery Excellence Coordinator

3 days ago

San Fernando, Central Luzon, Philippines beBeeOperations Full time ₱5,220,000 - ₱8,030,300
Job Summary

We are seeking a skilled Delivery Operations Specialist to join our team. This role will support the delivery operations within the customer success department, focusing on tools, processes, and reporting to ensure alignment, accountability, and continuous improvement.

Key Responsibilities
  • Design, implement, and continuously improve operational tools, processes, and reports to enable consistent and scalable delivery operations within the customer success department.
  • Identify operational bottlenecks and inefficiencies within the delivery team and develop standardized solutions with cross-functional stakeholders.
  • Maintain and improve automations, trackers, and templates that act as control points for core processes, ensuring accuracy and alignment with business goals.
  • Coordinate with stakeholders across delivery, customer support, business development, product, and finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  • Conduct data analysis and contribute to reporting and insights that support operational decision-making and performance visibility.
  • Support change management, documentation, and administrative activities to ensure smooth adoption of new tools, workflows, and process standards across the customer success department.
  • Contribute to the planning and execution of audits and internal reviews to ensure adherence to processes and identify areas for continuous improvement.
Required Skills and Qualifications
  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3-5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS, consulting, or service-oriented environment.
  • Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.
  • Self-motivated, proactive, and adaptable, able to manage multiple priorities in a dynamic environment.
  • Experience in documentation, change management, and supporting the rollout of tools or processes is a plus.
Benefits
  • Fully remote work setup.
  • Competitive salary.
  • Inclusive work environment and well-being program.
  • A clear induction program and a mentoring buddy to help you.
  • Private health insurance allowance.
  • Unlimited time off.
Additional Details
  • Seniority level: Mid-senior level.
  • Employment type: Full-time.
  • Job function: Other.
  • Industries: IT Services and IT Consulting.

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