Crypto Customer Support Expert

1 day ago

Calamba, Calabarzon, Philippines beBeeCustomerSupport Full time $45,000 - $60,000
Job Overview

We are seeking a highly skilled Crypto Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing top-notch customer service via various communication channels.

The ideal candidate will possess excellent communication skills, both written and verbal, as well as a strong passion for technology and customer satisfaction. You will be working in a fast-paced, multicultural environment where you will have the opportunity to grow professionally and personally.

  • Provide exceptional customer support through chats, emails, and phone calls.
  • Build long-lasting relationships with customers by offering personalized solutions to their queries.
  • Maintain accurate records of customer interactions and provide feedback to improve services.
  • Stay updated on the latest technological advancements and industry trends.
  • Work securely with sensitive customer information while maintaining confidentiality and integrity.
Required Skills and Qualifications

To excel in this role, you must possess the following skills:

  • Native-level English language skills (B2 or higher).
  • At least 6 months of experience in customer-facing roles.
  • A background in trading, investments, or blockchain is highly desirable.
  • Experience in live chat support and CRM systems is essential.
  • Strong analytical and problem-solving skills.
  • A positive attitude and willingness to learn.
Benefits

We offer a range of benefits to our employees, including:

  • A flexible work schedule that allows for work-life balance.
  • The opportunity to work from home with a reliable internet connection.
  • An inclusive, international work environment.
  • A competitive compensation package in USD.
  • Bonus incentives for referrals.
  • Paid training and probation programs.

Disclaimer: We are an equal opportunities employer committed to diversity and inclusion. All candidates will be assessed based on their qualifications and skills, regardless of age, sex, race, color, religion, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.
This job description may vary depending on the terms of your engagement.

Who We Are: We are a leading provider of secure technical, customer support, and CX services for tech companies worldwide. With over 30 countries represented among our clients, we strive to deliver exceptional service while fostering a culture of teamwork and collaboration.

Send Your Application: If you're passionate about delivering exceptional customer experiences and are looking for a challenging yet rewarding role, please submit your application in English.

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