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Service Delivery Manager

1 week ago

Manila, National Capital Region, Philippines SUMO Services Corporation Full time

Job Summary:

We are seeking a highly skilled Service Delivery Manager to join our team at SUMO Services Corporation. In this role, you will be responsible for delivering and supporting Asana service packages, including onboarding, workflow builds, and relaunches.

Key Responsibilities:

  1. Plan and execute comprehensive onboarding processes to ensure seamless integration of clients with our services
  2. Collaborate with cross-functional teams to build and maintain high-performing workflows that meet client needs
  3. Facilitate meetings and provide post-meeting support to clients to address inquiries and troubleshoot issues
  4. Contribute to sales efforts by collaborating on marketing strategies and client subscription renewals and upgrades
  5. Prioritize tasks and manage multiple projects simultaneously to ensure timely completion and alignment with business objectives

Requirements:

  1. Proven experience in delivering and supporting Asana service packages, including onboarding, workflow builds, and relaunches
  2. Excellent problem-solving skills to address client inquiries and troubleshoot complex issues
  3. Able to work collaboratively as part of a distributed team to achieve shared goals and objectives
  4. Demonstrated ability to adapt quickly to changing priorities and deliver results in a fast-paced environment
  5. Strong communication and interpersonal skills to effectively collaborate with internal stakeholders and clients