Debt Recovery Specialist

4 days ago


Pasig, National Capital Region, Philippines Mali Lending Full time
About the Role

As a Collections Specialist, you will play a pivotal role in ensuring the financial stability of Mali Lending by effectively managing outstanding debts and fostering positive customer relationships. This full-time position is an integral part of our dynamic Collections team.

Key Responsibilities:
  • Proactively engage with customers to negotiate repayment plans and resolve outstanding balances
  • Maintain detailed records of all customer communications and payment arrangements
  • Identify and escalate high-risk accounts to relevant team members for further action
  • Provide exceptional customer service, working closely with clients to find mutually beneficial solutions
  • Collaborate with the wider Collections team to develop and implement effective strategies for debt recovery
  • Ensure adherence to all relevant policies, procedures, and regulatory requirements
Requirements

To succeed in this role, you should have:

  • At least 2 years of experience in a Collections or Customer Service role, preferably within the financial services industry
  • Strong communication and negotiation skills, enabling effective collaboration with customers from diverse backgrounds
  • Excellent time management and organisational skills, with the ability to prioritise a varied workload
  • Proficiency in Microsoft Office suite, with the ability to maintain detailed records and generate reports
  • A customer-centric approach, driven by a genuine desire to find solutions that benefit both the customer and the company
  • Strong analytical and problem-solving skills to identify and address complex payment issues
  • Commitment to upholding the highest standards of professional and ethical conduct
What We Offer

We are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits including generous leave entitlements, professional development opportunities, and comprehensive health and wellness programs.



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