Debt Resolution Expert
1 month ago
About the role
Mali Lending seeks a skilled Debt Resolution Expert to join its dynamic Collections team in Pasig City, Metro Manila. This full-time position plays a crucial role in ensuring the financial health of the company by effectively managing outstanding debts and maintaining positive customer relationships.
Key responsibilities include:
- Proactively contacting customers with overdue payments to negotiate repayment plans and resolve outstanding balances
- Maintaining detailed records of all customer communications and payment arrangements
- Identifying and escalating high-risk accounts to the appropriate team members for further action
- Providing exceptional customer service and working closely with clients to find mutually agreeable solutions
- Collaborating with the wider Collections team to develop and implement effective strategies for debt recovery
Requirements:
To be successful as a Debt Resolution Expert, you will need:
- At least 2 years of experience in a Collections or Customer Service role, preferably within the financial services industry
- Strong communication and negotiation skills, with the ability to work effectively with customers from diverse backgrounds
- Excellent time management and organisational skills, with the ability to prioritise a varied workload
- Proficient in Microsoft Office suite, with the ability to maintain detailed records and generate reports
- A customer-centric approach with a genuine desire to find solutions that benefit both the customer and the company
- Strong analytical and problem-solving skills to identify and address complex payment issues
What we offer
Mali Lending provides a supportive and rewarding work environment with a competitive salary. Estimated salary: PHP 30,000 - PHP 50,000 per month. We also offer generous leave entitlements, professional development opportunities, and comprehensive health and wellness programs.
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