Collections Specialist | Debt Recovery Expert

3 weeks ago


Pasig, National Capital Region, Philippines Mali Lending Full time
About the Role

We are seeking a highly skilled Collections Specialist to join our dynamic team in Pasig City, Metro Manila. This full-time position plays a crucial role in ensuring the financial health of Mali Lending by effectively managing outstanding debts and maintaining positive customer relationships.

Key Responsibilities:
  • Proactively contact customers with overdue payments to negotiate repayment plans and resolve outstanding balances.
  • Maintain detailed records of all customer communications and payment arrangements.
  • Identify and escalate high-risk accounts to the appropriate team members for further action.
  • Provide exceptional customer service and work closely with clients to find mutually agreeable solutions.
  • Collaborate with the wider Collections team to develop and implement effective strategies for debt recovery.
  • Adhere to all relevant policies, procedures, and regulatory requirements.
What We're Looking For:
  • A minimum of 2 years of experience in a Collections or Customer Service role, preferably within the financial services industry.
  • Strong communication and negotiation skills, with the ability to work effectively with customers from diverse backgrounds.
  • Excellent time management and organisational skills, with the ability to prioritise a varied workload.
  • Proficient in Microsoft Office suite, with the ability to maintain detailed records and generate reports.
  • A customer-centric approach with a genuine desire to find solutions that benefit both the customer and the company.
  • Strong analytical and problem-solving skills to identify and address complex payment issues.
  • Commitment to upholding the highest standards of professional and ethical conduct.
What We Offer:

At Mali Lending, we offer a competitive salary range of PHP 60,000 - 90,000 per month, depending on experience. In addition to a generous compensation package, we provide:

  • Generous leave entitlements.
  • Professional development opportunities.
  • Comprehensive health and wellness programs.

We strive to create a supportive and rewarding work environment that encourages employees to thrive and reach their full potential.



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