Associate Engineer Technical Service

About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today

Copeland is a global provider of crafting climate solutions, balanced efficient residential, commercial, and industrial spaces through HVACR technologies. By joining us as an Associate Engineer, Technical Service, you will complete a 30-day extensive classroom and on-the-job training conducted by our process experts and leaders. The program will cover functions on HVAC (Heating Ventilation, Air Condition) systems and our main product, the Sensi WiFi Thermostat. After the training program, you will be part of a high-performing, dynamic, and customer-focused Customer Service and Technical Support team.

In this capacity, you will have the opportunity to demonstrate your technical proficiency and skills in providing excellent customer service to Copeland customers. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines All roles are currently on a blended Work-From-Home arrangement, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.

What Makes This Opportunity Unique

At Copeland, we believe in nurturing talent and encouraging an inclusive environment where every team member can thrive. By joining our team, you are stepping into a world-class organization that is committed to excellence and innovation. Our comprehensive training program ensures that you are exceptionally prepared to handle any challenge that comes your way, making you a valued asset. With opportunities for career growth and a collaborative work culture, this position provides an ambitious platform for you to showcase your skills and make a tangible impact.

Responsibilities
As an Associate Engineer, Technical Service, you will:

• Handle level 1 technical calls.
• Assess existing systems and user needs to analyze the accurate course of action.
• Improve client references by writing and maintaining documentation.
• Maintain a log.
• Attend training, workshops, seminars, and focus group discussions with the team.
• Work within defined Copeland operational and employee goals by contributing to other projects, if needed.

Who You Are

You are an adaptable person who is skilled at technical analysis and quick to absorb new knowledge. You have strong analytical skills to troubleshoot technical issues and enthusiasm for solving issues. You are a proactive self-starter who takes ownership of tasks within your scope of support. You can proficiently communicate ideas, collaborate, and efficiently work with people across any level.

Required Education, Experience, & Skills

• College Graduate with a Bachelor's degree or equivalent experience in any 4-year course.
• 1+ years in customer support/help desk environment is a plus.
• Flexible work schedule with 40+ hours as business needs dictate.
• Ability to work individually or in a team environment.
• Meets the required performance levels in Quality Assurance Audits.
• Skilled in Microsoft Office Tools.
• Ability to communicate effectively.
• Outstanding written and verbal communication abilities.
• Willing to work on shifting operations which may include weekends with scheduled days off, to support the assigned business and customers.
• Must be able to effectively and independently function while maintaining positive energy.

Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team

Our Commitment to Diversity, Equity & Inclusion
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.

Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.