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Customer Service Associate

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Jan BC Mobile Inc. Full time ₱400,000 - ₱800,000 per year

Customer Service Associate Responsibilities:

  • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve technical inquiries
  • Obtain and evaluate all relevant information needed to resolve customer complaints
  • Prepare product or service reports by collecting and analyzing customer information
  • Handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Ensure that all CSR KPIs are attained and properly managed
  • Follow communication procedures, guidelines and policies
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • High school degree/GED, or higher. College experience is preferred
  • Previous customer service experience will be preferred.
  • Good mobile phone industry knowledge. Technical knowledge is a plus.
  • Excellent communication and customer service skills.
  • Computer literacy and good organizational skills.
  • Strong creative thinking and problem-solving skills.
  • The ability to work under pressure and handle stress.
  • Teamplayer

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company events
  • Employee discount
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Schedule:

  • 8 hour shift
  • Day shift

Supplemental Pay:

  • 13th month salary
  • Performance bonus

Education:

  • Senior High School (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Required)