
Service Desk Associate
2 days ago
Job Description
The Service Desk Associate manages the IT support system and handles the first line troubleshooting of concerns raised by the different business units.
The Service Desk Associate are shared between the Business Systems and the Technical services group and will be reporting to both team managers.
Essential Duties and Responsibilities
User support
Provides continuous first-line support to users of computer applications.
Escalates the issues to the corresponding Bus. Systems Analyst and Technical Team or
further checking as needed
Coordinates other technical issues directly with service providers for second-line
support.
Monitors scheduled jobs and system and site availability
Manages the manual/automated ticketing system and ensures that all concerns are
addressed/answered based on the defined response times
Qualifications
Bachelor's Degree in any IT related course, i.e., Engineering, Computer Science, IT
Basic knowledge in most common hardware and software systems used in the IT industry
Has an Analytical and thorough knowledge on network administration and troubleshooting
Flexible, with good communication skills, passionate for work, team player
Must be open to work onsite in Bagumbayan Libis (very near Eastwood QC)
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