Service Desk Associate

3 days ago

Quezon City, National Capital Region, Philippines Peregrine Full time ₱300,000 - ₱450,000 per year

Job Description

The Service Desk Associate manages the IT support system and handles the first line troubleshooting of concerns raised by the different business units.

The Service Desk Associate are shared between the Business Systems and the Technical services group and will be reporting to both team managers.

Essential Duties and Responsibilities

User support

Provides continuous first-line support to users of computer applications.

Escalates the issues to the corresponding Bus. Systems Analyst and Technical Team or

further checking as needed

Coordinates other technical issues directly with service providers for second-line

support.

Monitors scheduled jobs and system and site availability

Manages the manual/automated ticketing system and ensures that all concerns are

addressed/answered based on the defined response times

Qualifications

Bachelor's Degree in any IT related course, i.e., Engineering, Computer Science, IT

Basic knowledge in most common hardware and software systems used in the IT industry

Has an Analytical and thorough knowledge on network administration and troubleshooting

Flexible, with good communication skills, passionate for work, team player

Must be open to work onsite in Bagumbayan Libis (very near Eastwood QC)

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