IT Technical Specialist

1 day ago

Antipolo City, Calabarzon, Philippines beBeeITsupport Full time ₱900,000 - ₱1,200,000

Job Title: IT Support Expert

Role Summary

We are seeking an IT Support Expert to provide technical assistance and resolve issues efficiently.

Key Responsibilities:

  • Technical Support:

    • Provide prompt resolution of technical issues.
    • Troubleshoot, diagnose, and resolve technical issues efficiently.
    • Utilize service management systems to log and track issues.
    • Escalate complex issues to internal and third-party teams when necessary.

  • Customer Service:

    • Respond to and resolve IT service incidents and customer complaints efficiently.
    • Maintain clear and effective communication with end-users, delivery aggregators, franchisees, and head office personnel.
    • Ensure all interactions are conducted professionally and in alignment with company standards.

  • Documentation:

    • Document solutions and communicate them to end-users in a clear and understandable manner.
    • Create and maintain user-friendly documentation and guides for end-users.
    • Identify and escalate recurring incidents to Level 2 support to prevent future occurrences.

  • Service Management:

    • Handle incoming IT service requests from employees, ensuring proper resolution and communication.
    • Collaborate with the IT Support Manager and other team members to improve service delivery processes.
Requirements:
  • Proven experience in an IT support or helpdesk role.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Familiarity with service management systems and tools.
  • Ability to work independently and as part of a team.
Perks and Benefits:
  • Comprehensive health insurance after 16th day of employment.
  • Flexible leave credits for vacation, emergency, and sick leaves.
  • Quarterly perks boxes for WFH staff, offering groceries and snacks.
  • Mid-Year Parties, Annual Performance Review with Salary Increase, and Unlimited Cash Incentives for Hired Referrals.

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