Collection Team Lead
1 month ago
About BillEase
At BillEase, we strive to make shopping and payment processes seamless and convenient for our diverse customers. Our brand embodies the core of our name, which means speed or swiftness in Filipino.
The Role
We are seeking an experienced Collection Team Lead to join our team. As a key member of our customer service department, you will be responsible for leading a team of collection specialists, developing strategies to maximize recovery rates, and ensuring compliance with relevant laws and regulations.
Responsibilities
- Team Leadership: Foster a positive and productive work environment, lead and motivate a team of collection specialists.
- Strategy Development: Develop, implement, and refine collection strategies to optimize recovery rates and minimize delinquencies.
- Performance Monitoring: Monitor team performance through KPIs, provide regular feedback and coaching to enhance productivity and efficiency.
- Case Management: Handle escalated and complex collection cases, ensuring timely and professional resolution.
- Collaboration: Work closely with other departments to optimize the collections process and improve overall customer experience.
Requirements
To succeed in this role, you should have:
- Experience in managing team leaders.
- Currently working in retail credit or a 3rd party agency.
- Minimum of 5 years of experience in collections or a related field, with at least 3+ years in a leadership role.
- Must have experience in managing a team of 50+ FTEs.
- Bachelor's degree in Finance, Business Administration, or a related field preferred.
Key Skills
Strong leadership and team management skills, excellent communication, negotiation, and interpersonal skills, analytical mindset with data interpretation capabilities, detail-oriented with organizational and problem-solving abilities, ability to work under pressure, and technical proficiency in MS Office Suite.
Estimated Salary: $60,000 - $80,000 per annum, depending on location and experience.
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