Debt Resolution Specialist

4 weeks ago

Manila, National Capital Region, Philippines BillEase Full time
About BillEase

We are a financial services company dedicated to providing easy and seamless payment processes for our customers.

Job Overview

As a Tele Collections Specialist, you will play a crucial role in maintaining positive customer relationships and recovering outstanding debts. You will utilize your exceptional communication and negotiation skills to engage with customers and find mutually beneficial solutions.

Main Responsibilities:
  • Credit Recovery: Initiate outbound calls to customers who have outstanding debts, establishing rapport and maintaining a professional and empathetic demeanor throughout the conversation.
  • Negotiation and Settlements: Negotiate repayment terms, settlements, or alternative arrangements with customers to resolve delinquent accounts while adhering to company policies and guidelines.
  • Documentation and Compliance: Maintain accurate and thorough records of all customer interactions, payment agreements, and any relevant information in our systems, ensuring compliance with relevant laws, regulations, and industry best practices, including the Fair Debt Collection Practices Act (FDCPA).
  • Customer Education: Educate customers about their outstanding balances, payment options, and financial responsibilities in a clear and respectful manner.
  • Problem-Solving and Reporting: Analyze each customer's financial situation and recommend suitable solutions that align with their ability to pay and the company's goals. Generate and submit regular reports on collection activities, account statuses, and trends to management.
Requirements:
  • Collections Experience: Minimum of 1 year of experience in collections or a related role, preferably in a financial services environment.
  • Communication Skills: Strong verbal and written communication skills, with the ability to engage and negotiate effectively over the phone.
  • Empathy and Problem-Solving: Demonstrated ability to empathize with customers' financial situations while maintaining professionalism. Effective problem-solving skills and the ability to think critically to find solutions.
  • Compliance Knowledge: Familiarity with debt collection regulations and compliance standards, including FDCPA.
  • Computer Proficiency: Comfortable using collection software, CRM systems, and Microsoft Office Suite.
  • Ethical Conduct: Maintain a high level of integrity and ethical conduct in all collection activities.

The estimated annual salary for this position is around $60,000 - $80,000 depending on location and experience.

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