Lead Client Retention Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeRetention Full time ₱475,200 - ₱504,000
Client Relationship Manager

The primary role of this position is to oversee client relationships and ensure they are met with exceptional service.

About the Position:
  • Develop and implement strategies to enhance client satisfaction
  • Coordinate team efforts to deliver seamless customer experiences
  • Provide ongoing coaching and development to staff members
  • Collaborate with stakeholders to drive business growth through partnerships

This is an ideal opportunity for a results-driven professional who excels in building lasting connections with clients and cultivating high-performing teams.

The Impact You'll Make:
  • Strategic Partnership Development: Foster strong, mutually beneficial relationships with clients through proactive communication and collaboration.
  • Team Excellence Mastery: Coach and mentor assistants to deliver exceptional services and promote a culture of innovation and knowledge sharing.

We're seeking a seasoned leader with 1-2 years of experience in BPO/customer service environments, possessing a proven track record in team development and coaching, as well as strong English communication skills (written and verbal).

Key Responsibilities:
  • Exceptional problem-solving and analytical skills
  • Strong emotional intelligence and conflict resolution abilities
  • Advanced organizational and time management skills
  • Ability to thrive in dynamic environments with changing priorities
  • Excellent documentation and process improvement skills

If you're passionate about driving business growth through strategic partnerships and team excellence, we encourage you to apply.

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