Director of Client Retention

1 day ago

Manila, National Capital Region, Philippines beBeeLeadership Full time $90,000 - $120,000
Job Overview: The Director of Customer Success is a key leadership position responsible for overseeing the team that delivers exceptional business and technical account management to clients. This role involves building, mentoring, developing, and leading a high-performing hybrid team of Professional Services Managers and Individual Contributors. Key Responsibilities:
  • To develop and execute retention strategies and renewal processes that meet or exceed stated targets.
  • To partner with the Sales division to develop strategies and team goals to improve product penetration rates within existing customer portfolios.
  • To lead and partner with other senior leaders to enhance overall support and delivery experiences, including but not limited to Customer Experience, Sales, Professional Services, Technical Support, and more.
  • To work closely with the Partner Success Team to provide input on Certified Implementation Partner (CIP) process and performance.
  • To identify and institute new functional roles, process improvement, technology requirements, and key performance indicators in advance of company and departmental maturity.
 Requirements: A bachelor's degree is preferred or equivalent work experience is required. An MBA is an advantage but not necessary. The ideal candidate should have 12+ years of professional experience in customer service, contact center, and/or B2B technology, along with 5+ years of management experience and a proven track record of building and leading high-performing teams. Benefits:
  • Competitive salary and benefits package
  • Opportunity to work with a global market leader in AI, cloud, and digital technologies
  • Flexible working arrangements, including remote work options
 What We Offer:
  • A dynamic and collaborative work environment
  • Professional development opportunities
  • A chance to make a real impact on our customers' success

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