Customer Experience Representative

1 day ago

Lipa City, Calabarzon, Philippines beBeeDataEntry Full time $45,000 - $60,000

Customer Service & Data Entry Professional

The role involves managing customer interactions, processing orders, and maintaining accurate data entry. This position requires a high level of attention to detail and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Customer Support: Respond to inquiries, resolve order issues, process refunds, and provide excellent support via chat, email, and phone.
  • Order Processing: Enter, update, and verify orders, ensuring accuracy and timely fulfillment.
  • Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
  • Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions efficiently.
  • Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into the seller account.
  • Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries.
  • Account Monitoring: Track performance, report discrepancies, and optimize workflows.
  • Multi-Platform Management: Assist with operations on various eCommerce platforms.
Qualifications:
  • Experience: 2-3 years of experience in eCommerce order processing or a related field.
  • Education: Bachelor's degree in Business, Marketing, or a related field (preferred but not required).
  • Skill Set:
    • Data Entry Proficiency: Strong proficiency in data entry with high accuracy and attention to detail.
    • Customer Service Skills: Excellent customer service skills with experience in chat, email, and phone support.
    • Inventory Management Knowledge: Knowledge of inventory management and order tracking systems.
    • eCommerce Platforms: Familiarity with eCommerce platforms like Amazon, eBay, and Shopify.
    • Technical Skills: Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports.
    • Multitasking Ability: Ability to multi-task and prioritize tasks in a fast-paced environment.
    • Communication Skills: Strong written and verbal communication skills in English.
    • Problem-Solving: Problem-solving mindset to handle complaints and order discrepancies.

This position requires strong technical skills and the ability to work independently in a remote setting.

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