
Delivering Exceptional Customer Experiences as a Digital Customer Representative
21 hours ago
As a Digital Customer Representative, you will play a vital role in delivering exceptional customer experiences to our global clients. This exciting opportunity is perfect for someone who thrives in a fast-paced environment and is passionate about building strong relationships with customers.
Job DescriptionOur team is looking for a highly skilled and motivated individual to execute the digital transformation of our customer experience. As a Digital Customer Representative, you will be responsible for managing the Instructure digital customer experience for our dynamic customers. You will activate and monitor the Instructure digital customer journey playbook, identify opportunities and risks, and automate repetitive tasks to streamline processes.
Key Responsibilities:
- Develop and maintain the Instructure digital customer experience for assigned customers
- Perform day-to-day management and maintenance of digital tools and promote process improvement
- Identify opportunities for reducing repetitive and time-consuming tasks by streamlining using automation
- Monitor the digital customer journey outcomes and identify opportunities and risks
In return, we offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development. If you are a results-driven individual with excellent communication skills and a passion for delivering exceptional customer experiences, please apply today
About YouTo be successful in this role, you will need:
- A college degree (Bachelor or equivalent)
- Exceptional English communication skills, both written and verbal
- Experience building one:many digital campaigns with efficient processes
- Capacity to set correct expectations and manage issues to completion
We believe in hiring great people and treating them right. Our company values diversity, equity, and inclusion, and we are an equal opportunity employer.
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