
Remote Customer Support Specialist
1 week ago
Maintaining customer satisfaction is crucial in this role, where you will provide technical assistance and troubleshooting support to clients across various industries.
As a skilled representative, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.
- Respond to inbound technical support requests via phone, chat, or email.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide customers through step-by-step solutions and escalate complex issues when necessary.
- Document all customer interactions accurately in the system.
- High school diploma or equivalent.
- Previous call center experience.
- Work from home experience.
- Strong command of the English language.
- Typing speed of 20+ WPM.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Familiarity with Windows operating systems.
- Skilled in troubleshooting and follow-up.
- Able to multitask and self-manage effectively.
- Excellent interpersonal skills.
- Must be authorized to work in the country where the job is based.
- Must reside within 80km of our office.
This role offers a competitive compensation package, including health insurance, dental coverage, meal allowances, career growth opportunities, and performance bonuses.
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