Operations Manager
2 days ago
At SAMLEX Global Services, we are seeking an experienced Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing daily freight forwarding activities, ensuring timely arrival of shipments, and coordinating shipping instructions with customers.
Key Responsibilities:- Manage daily freight forwarding activities, including coordination of shipments, import/export processes, and warehousing operations.
- Proactively follow up with carriers/agents to ensure timely arrival of shipments.
- Coordinate shipping instructions and communicate with customers to ensure smooth shipment handling.
- Prepare shipping instructions and coordinate shipments with shipping lines.
- Send arrival notices to customers, keeping them informed of shipment status.
- Follow up with clients to address any queries or concerns they may have.
- Ensure accuracy of invoices, bills of lading, shipping statements, and achievement of key performance indicators (KPIs).
- Liaise with shippers/consignees, truckers, and customs clearance brokers to facilitate efficient operations.
- Maintain strong relationships with agents worldwide to support global operations.
- Identify and explore new business opportunities and potential markets.
- Collaborate with the accounting department to handle invoicing and financial aspects of operations.
- Foster and maintain positive relationships with shipping lines to optimize service levels.
- Develop team members through training and performance management to maximize their potential.
- Ensure cross-training for all positions is completed and documented to promote operational flexibility.
- Maintain a customer-focused approach and promptly address inquiries and complaints using established guidelines.
- Take ownership of customer complaints and queries, proactively following through to resolution.
- Perform various customer service activities, including upselling, to enhance customer satisfaction and business growth.
We are looking for a highly organized and detail-oriented individual with excellent communication and problem-solving skills. If you are a motivated and results-driven professional with a passion for logistics and supply chain management, we encourage you to apply for this exciting opportunity.
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Operations Manager
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