Global Operations Director

4 weeks ago


Iloilo City, Western Visayas, Philippines SAMLEX Global Services Full time
Operations Manager

At SAMLEX Global Services, we are seeking a highly skilled and experienced Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient execution of our daily freight forwarding activities.

Key Responsibilities:
  1. Freight Coordination: Coordinate shipments, import/export processes, and warehousing operations to ensure timely arrival of goods.
  2. Carrier Management: Proactively follow up with carriers and agents to ensure timely arrival of shipments and resolve any issues that may arise.
  3. Customer Communication: Coordinate shipping instructions and communicate with customers to ensure smooth shipment handling and keep them informed of shipment status.
  4. Shipping and Logistics: Prepare shipping instructions and coordinate shipments with shipping lines, ensuring accuracy of invoices, bills of lading, and shipping statements.
  5. Team Management: Develop and lead a high-performing team, providing training and performance management to maximize their potential and ensure cross-training for all positions.
  6. Customer Service: Foster and maintain positive relationships with customers, addressing inquiries and complaints promptly and proactively following through to resolution.
  7. Business Development: Identify and explore new business opportunities and potential markets, collaborating with the accounting department to handle invoicing and financial aspects of operations.

We are looking for a highly motivated and organized individual with excellent communication and leadership skills. If you are a results-driven professional with a passion for logistics and customer service, we encourage you to apply for this exciting opportunity.



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