Client Onboarding Specialist

1 day ago

Iloilo City, Western Visayas, Philippines beBeeImplementation Full time $7,200 - $9,600

At the heart of our client experience is a dedicated professional who guides them through every step. As a Client Onboarding Specialist, you will be responsible for managing clients from purchase order to account activation.

Job Description

This role requires a high level of client focus and exceptional service skills, both internally and externally. The ideal candidate will have excellent communication skills, attention to detail, and organizational abilities.

The primary responsibilities include providing customer support, troubleshooting help, and guidance/training to new clients in setup and addressing questions and concerns related to the client setup process and/or use of our tools and systems.

You will perform mostly phone, but also email and text outreach to clients in setup, follow up consistently with all clients in setup with pending roadblocks, and respond (via phone/email/text) to all clients in a timely manner to provide a high level of customer support.

Your goal is to develop great client relationships to keep new clients excited about joining us.

Required Skills and Qualifications
  • Previous experience in a support, training, or customer service role
  • Professional manner
  • Consistent work habits and strong work ethic
  • Strong organizational skills and attention to detail
  • Ability to multitask, and work independently toward deadlines
  • Strong written and verbal communication skills, ability to work well in a small group setting
  • Positive demeanor, trustworthy character
  • Ability to take the initiative and see projects and tasks through to completion
  • Ability to understand and convey detailed information about our services and systems
Benefits

We are an Equal Opportunity Employer and do not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics.

We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.

System Requirements
  • Processor for both main and backup computer should be 2ghz and above
  • Ram should be at least 16 gig with 100 gb Free disk space
  • USB headset with noise canceling feature
  • At least 20 mbps and up wired connection for main ISP
Shift Schedule

9AM - 6PM Pacific Standard

Schedule may vary depending on business necessity.

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