Remote Customer Service Representative

7 days ago

Dumaguete, Central Visayas, Philippines beBeeCustomer Full time ₱2,200,000 - ₱2,800,000
Job Title

A business process outsourcing company seeks enthusiastic professionals to support customer service initiatives.

You'll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service.

This is a role for individuals who are natural problem solvers and who thrive on creating memorable customer experiences.

Strong proficiency in English, both written and spoken, is required.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established guidelines and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
What You Can Expect

The company emphasizes balance, growth opportunities, and a supportive environment.

Competitive compensation and benefits will be designed to meet your needs and support your career goals over time.

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