Customer Service Professional

2 weeks ago


Imus, Calabarzon, Philippines beBeeSupport Full time ₱2,000,000 - ₱4,000,000
Job Overview

We are seeking a driven Customer Support Specialist to join our dynamic team.

This role involves ensuring a seamless, positive experience for our global user base through clear communication, empathy, and timely solutions.

The ideal candidate will excel in this position by delivering exceptional customer support, troubleshooting user concerns, and collaborating with departments to improve processes.

Key Responsibilities:
  • Provide top-notch customer support via email and chat.
  • Troubleshoot user issues, identify problems, and deliver proactive solutions.
  • Maintain high customer satisfaction through timely and effective resolution of support inquiries.
  • Collaborate with departments to gather feedback and align with customer needs.
  • Document recurring issues and customer feedback to enhance the user experience.
Requirements:
  • Candidate should have at least 6 months of customer support experience in SaaS or be a self-starter with knowledge of the SaaS industry.
  • Exceptional written and verbal communication skills in English.
  • Strong problem-solving abilities and solution-focused mindset.
  • Able to stay organized and manage multiple tasks in a fast-paced environment.
  • Customer-first attitude with a commitment to creating positive experiences.
  • Tech savvy with a willingness to learn and adapt to software and tools.
Preferred Skills:
  • Experience within application support, coding, or bug fixing, particularly with PHP or Laravel.


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