Customer Service Professional

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerService Full time $60,000 - $100,000
Job Overview

The ideal candidate will have a strong background in customer service, with experience leading teams and fostering a collaborative work environment.

They should be able to communicate effectively, both written and verbally, and possess excellent problem-solving skills.

Key Responsibilities
  • Lead the customer service team, overseeing daily operations and ensuring high-quality service delivery.
  • Train and develop team members to enhance their skills and performance.
  • Act as an escalation point for complex or high-priority customer issues, working closely with customers to resolve concerns efficiently.
  • Monitor customer interactions and feedback to identify trends and areas for improvement.
  • Work collaboratively with cross-functional teams to meet and exceed customer expectations.
Required Qualifications
  • At least 5 years of experience in customer service, with at least 2 years in a leadership or managerial role.
  • Strong experience managing teams and promoting a customer-centric culture.
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and manage multiple priorities in a fast-paced environment.
  • Familiarity with customer service platforms and CRM tools.
Company Culture

We value a positive and solution-oriented work environment, where employees feel supported and empowered.

Our company is committed to providing a fair, inclusive, and equitable workplace free from discrimination, harassment, and retaliation.

THE/STUDIO is an Equal Opportunity Employer and welcomes applicants from all backgrounds.

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