IT Technical Support Specialist

7 days ago

Tanauan, Calabarzon, Philippines beBeeTechnical Full time ₱1,800,000 - ₱2,100,000
Technical Support Role

This technical support position is focused on providing high-quality service to end-users across various platforms. As a key member of the IT team, you will be responsible for resolving complex technical issues and ensuring compliance with security protocols.


Key Responsibilities
  • Deliver advanced technical support to end-users via multiple communication channels.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Configure and manage networking equipment, including switches and firewalls.
  • Administer user accounts and access in Active Directory and other platforms.
  • Manage SaaS applications, including provisioning, configuration, and troubleshooting.
  • Oversee Microsoft Intune administration for device compliance, app deployment, and policy management.
  • Support macOS environments, including integration with Apple Business Manager and MDM tools.
  • Assist with employee onboarding/offboarding by configuring IT systems and providing user training.
  • Maintain accurate documentation of incidents, solutions, and processes in IT ticketing systems.
  • Monitor system performance and security, escalating critical issues when needed.
  • Collaborate with the IT team to improve internal processes and infrastructure.
  • Stay updated with emerging technologies and recommend improvements to enhance service delivery.

Qualifications
  • Minimum 3+ years of experience in an IT Helpdesk or technical support role, with Tier 2/3 capabilities.
  • Strong networking experience, including Juniper switching and wireless, and Palo Alto firewall configurations.
  • Advanced troubleshooting skills in macOS, with experience in Apple Business Manager or MDM tools.
  • Proficiency in Microsoft Intune administration (device compliance, app deployment, policy management) and Microsoft Entra (Azure AD) administration.
  • SaaS administration experience with Zoom, Slack, and 1Password.
  • Familiarity with IT ticketing systems, such as Jira Service Management or Zendesk.
  • Strong documentation skills, professional communication, and ability to handle escalations from Tier 1 support.
  • Proven ability to troubleshoot complex issues and manage systems independently.
  • Experience supporting both local and remote end-users across macOS and Windows platforms.

As a highly skilled and customer-oriented technical support specialist, you will play a crucial role in ensuring the smooth operation of our IT systems. If you have a passion for delivering exceptional service and staying up-to-date with emerging technologies, this could be the perfect opportunity for you.

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