Delivery Operations Specialist

3 days ago

Makati City, National Capital Region, Philippines beBeeDeliveriespecialist Full time $800,000 - $1,000,000
Job Title: Delivery Operations Specialist

We are seeking a skilled Operational Excellence Expert to join our team. As a key member of our Customer Success department, you will play a vital role in supporting the operational foundation of our newly unified and growing team.

Key Responsibilities:
  • Design, implement, and continuously improve operational tools, processes, and reports that enable consistent and scalable delivery operations within the Customer Success function.
  • Identify and address operational bottlenecks and inefficiencies within the Delivery team, collaborating with cross-functional stakeholders to develop standardized solutions.
  • Maintain and enhance automations, trackers, and templates that serve as control points for core processes, ensuring accuracy and alignment with business goals.
  • Coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  • Analyze data and contribute to reporting and insights that support operational decision-making and performance visibility.
  • Support change management, documentation, and administrative activities, ensuring smooth adoption of new tools, workflows, and process standards across the Customer Success department.
Requirements:
  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3–5 years of experience in operations, business analysis, or a similar role, preferably in a SaaS, consulting, or service-oriented environment.
  • Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.
  • Self-motivated, proactive, and adaptable, able to manage multiple priorities in a dynamic environment.
Benefits:
  • Fully remote work setup
  • Competitive salary
  • Inclusive work environment & Well-being Program
  • A clear induction program & a mentoring buddy to help you
  • Private health insurance allowance
  • Unlimited time off
About Us:

We are a global technology company specializing in debt collections software for financial services and utilities. Our enterprise SaaS platform is used in over 52 countries, delivering measurable improvements in collections, compliance, and operational efficiency.

With 20+ years of experience and a product recognized by Gartner as best-in-class, we combine global insight with local adaptability to empower collections teams worldwide.

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