Home Improvement Expert

1 week ago

Manila, National Capital Region, Philippines beBeeProductSpecialist Full time ₱1,200,000 - ₱1,380,000
About Our Team

Thumbtack is committed to providing exceptional user experiences through data-driven insights, continuous product improvements, and a collaborative approach with our users and internal teams.

We strive to deliver high-quality products by efficiently triaging bugs, actively supporting validation and analysis of user feedback, and contributing to better outcomes.

  • The ideal candidate will be well-versed in the Thumbtack product, continuously learning about recent updates and new features, to effectively manage bugs and feedback.
  • They will consistently respond to product inquiries from internal customers across designated channels, ensuring timely and accurate support.
  • Our team member will create and leverage data-driven insights to influence decisions and drive improvements within their function, actively contributing to better outcomes.
  • They will engage in team huddles and proactively share valuable insights, offer solutions, and address potential challenges.
  • The successful candidate will take ownership of key responsibilities, including managing bug reports, feedback reports, metrics, data analyses, and quality audits.
  • They will exhibit strong critical thinking by effectively addressing bugs and feedback. They will provide constructive feedback, engage with team members, and collaborate with internal customers to resolve knowledge gaps and errors.
  • The selected person will successfully manage special projects, trackers, reports, and analyses, while coordinating with relevant stakeholders to ensure timely and efficient delivery.
  • They will cross-functionally collaborate with other teams (e.g., Eng, Enablement, Quality) to improve product performance and user experience.
  • The ideal candidate will assist in creating and maintaining documentation and best practices related to product usage, bug resolution, and feedback management.
Key Qualifications
  • Strong research, navigation, and investigative skills, with a keen ability to gather relevant information.
  • Experience with Salesforce, Coda, and Jira or similar tools.
  • Proficiency in Google Workspace, including Forms, Sheets, Docs, and Slides.
  • A team player with excellent collaboration skills, capable of gaining cooperation from colleagues to achieve common goals.
  • Detail-oriented and process-driven, focusing on identifying inefficiencies and implementing continuous improvements to workflows.
  • Clear and effective communicator, both verbally and in writing.
  • Strong problem-solving capabilities and critical thinking.
  • Ability to manage multiple tasks and priorities simultaneously.

We are an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by law.

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