IT Knowledge Management Director

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeInnovation Full time $106,742 - $133,129

About the Role

The IT Knowledge Management Director is a strategic leader responsible for developing and implementing an effective knowledge management strategy that aligns with ITIL v4 and KCS v6 principles.

This role requires exceptional technical acumen, linguistic precision, and the ability to translate complex technical concepts into clear, actionable knowledge for diverse audiences.

Key Responsibilities

  • Strategic Leadership & Process Ownership:
    • Define, implement, and continuously improve the IT knowledge management strategy and processes.
    • Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.
    • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.
    • Stay abreast of new technologies and industry best practices in knowledge management to drive continuous innovation.
  • Content Management & Quality Assurance:
    • Oversee the entire knowledge article lifecycle, from acquisition and creation to storage, organization, distribution, and utilization.
    • Ensure knowledge articles are accurate, timely, relevant, and consistent in language and structure.
    • Provide expert feedback on the technicalities of grammar, syntax, punctuation, and overall English language quality of knowledge content.
    • Critically review content from a hands-on IT support, infrastructure, and systems administration perspective.
  • Knowledge Sharing & Cultural Enablement:
    • Champion and foster a proactive knowledge-sharing culture across all IT teams.
    • Guide and train team members on KCS practices, emphasizing knowledge creation as a by-product of problem-solving.
    • Implement strategies to encourage employee engagement and contribution to the knowledge base.
  • Tooling & Stakeholder Collaboration:
    • Manage and support existing knowledge management tools and technologies.
    • Collaborate closely with content owners, subject matter experts, service desk analysts, and other stakeholders.

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