Operations Director

2 weeks ago


Ayala Alabang, National Capital Region, Philippines GECO Asia Pte. Ltd Full time

Position: Operations Director (AVP) – Collections & Order Management (BPO)
Location: Alabang, Muntinlupa City
Employment Type: Full-Time | Full-Onsite

We are hiring an experienced Operations Director (AVP) to lead large-scale Collections (Voice) and Order Management (Back Office) operations in a BPO environment. The ideal candidate will have at least 10 years of leadership experience managing complex, multi-client programs and large teams (500+ FTEs), with a strong background in both collections compliance and back-office order processes .

Key Responsibilities:

  • Lead collections (voice) and order management (non-voice) teams across geographies.

  • Ensure performance against SLAs, client KPIs, and compliance standards (FDCPA, TCPA, etc.).

  • Drive operational excellence, digital transformation, and process improvements.

  • Manage client relationships, participate in governance meetings, and lead new account transitions.

  • Oversee financials including P&L ownership, budgeting, and cost optimization.

  • Build and mentor high-performing teams, fostering a culture of accountability and growth.

Qualifications:

  • Bachelor's degree (MBA a plus).

  • 10+ years of BPO leadership experience in collections and order management.

  • Proven track record managing 500+ FTEs across global operations.

  • Strong client-facing skills and knowledge of BPO tools (CRM, dialers, automation, etc.).

  • Experience with US, UK, or AU clients preferred.

  • Six Sigma or Lean certification is a plus.

You may send your updated CV to

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