Test Quality Manager

5 days ago


Manila, National Capital Region, Philippines Customer Frontline Solutions, Inc Full time

Job Summary:

Our Quality Assurance Staff plays a critical role in ensuring the highest standards of quality and excellence in our customer interactions. As a key member of our QA team, you will observe and document customer behavior, assess interactions and documentation, and conduct audits to evaluate performance.

Responsibilities:

  1. Monitor customer interactions and document case details using Quality Assurance checklists
  2. Conduct regular audits to assess compliance with guidelines and policies
  3. Identify areas for improvement and recommend corrective actions to management
  4. Prepare detailed reports and presentations to communicate findings and recommendations

Requirements:

  • Graduate of any 4-year course or Senior High School Graduate/College Undergraduate
  • Proficient in MS Office applications (MS Word, Excel, PowerPoint)
  • Familiarity with cloud-based platforms for data management (e.g., OneDrive, SharePoint)
  • PowerBI skills – not required but an advantage
  • Excellent analytical and problem-solving skills
  • Fluent in English and Tagalog (writing, speaking, understanding)
  • Strong attention to detail and strict adherence to schedules and policies
  • Experience as a QA in a BPO setting is an advantage

What We Offer:

  • A challenging and rewarding role in a dynamic organization
  • Ongoing training and development opportunities
  • A collaborative and supportive work environment

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