Test Quality Manager
5 days ago
Job Summary:
Our Quality Assurance Staff plays a critical role in ensuring the highest standards of quality and excellence in our customer interactions. As a key member of our QA team, you will observe and document customer behavior, assess interactions and documentation, and conduct audits to evaluate performance.
Responsibilities:
- Monitor customer interactions and document case details using Quality Assurance checklists
- Conduct regular audits to assess compliance with guidelines and policies
- Identify areas for improvement and recommend corrective actions to management
- Prepare detailed reports and presentations to communicate findings and recommendations
Requirements:
- Graduate of any 4-year course or Senior High School Graduate/College Undergraduate
- Proficient in MS Office applications (MS Word, Excel, PowerPoint)
- Familiarity with cloud-based platforms for data management (e.g., OneDrive, SharePoint)
- PowerBI skills – not required but an advantage
- Excellent analytical and problem-solving skills
- Fluent in English and Tagalog (writing, speaking, understanding)
- Strong attention to detail and strict adherence to schedules and policies
- Experience as a QA in a BPO setting is an advantage
What We Offer:
- A challenging and rewarding role in a dynamic organization
- Ongoing training and development opportunities
- A collaborative and supportive work environment
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