Customer Experience Lead

Job DescriptionThe RTA Supervisor will lead a team responsible for real-time resource management of Work From Home/remote advisors.This includes analyzing reporting, staffing, and scheduling procedures to ensure maximum effectiveness and efficiency.

We are a fast-growing SaaS platform in the Customer Experience (CX) space, and we're looking for a talented Backend Engineer to join our team.Job DescriptionDesign and develop high-performance backend systems, integrating with third-party APIs and modern cloud technologies.Build connectors and integrations with various CRM and CSAT platforms, ensuring...

Select Energy Solutions, Inc is seeking a Customer Experience Lead to join our team. As a Customer Experience Lead, you will be responsible for designing and delivering exceptional customer experiences across multiple channels.Main Responsibilities:Customer Experience StrategyDevelop and implement comprehensive customer experience strategies that drive...

About UsWe are a leading provider of customer experience solutions, dedicated to helping businesses achieve their goals through innovative service delivery. Our team of experts works closely with clients to understand their unique needs and develop tailored strategies for success.

About the RoleThe Quality Analyst Customer Experience is responsible for evaluating and analyzing customer interactions to improve satisfaction scores. This involves:Evaluating customer interactions to identify areas for improvement.Analyzing data to pinpoint patterns and trends that can inform performance training.Developing and implementing quality...

Hey You employment is powered by Enable Our Team from Inform Group Inc. in the Philippines.We are looking for a Customer & Merchant Experience Lead to drive operational excellence across customer & merchant support, account management, and menu operations. In this role, you will own the end-to-end customer and merchant journey, leading the teams to optimise...

iCXeed Philippines Inc. is a customer experience solutions provider that seeks a seasoned Project Development Manager to lead our projects to success.In this role, you will oversee projects from conception to delivery, ensuring they meet our high standards of quality. You will work closely with cross-functional teams, including technical, design, and...

Job Summary:We are seeking a seasoned Team Leader for Life to lead our customer service team. The ideal candidate will have a proven track record of success in team management, customer service, and process improvement.About the Role:The successful candidate will be responsible for:Conducting performance management and talent development/retention...

Job SummaryWe are seeking an experienced Customer Care Supervisor to lead our team in providing exceptional service to our distributors. As a key member of our operations team, you will be responsible for supervising and mentoring the customer care team, ensuring that they have the skills and knowledge needed to deliver top-notch support.Key...

About UsWe partner with businesses to determine their needs and provide customized customer care solutions.Our mission is simple: consistently deliver experiences that enhance the customer's loyalty and help to grow the business.

We're seeking an experienced Senior Customer Experience Lead to join our team at Tbwa Chiat/Day Inc. As a key member of our Customer Success organization, you'll be responsible for driving initiatives related to reducing churn and downsell in our small business customer base.About the Role:This is an exciting opportunity to lead a high-touch engagement team...

Elevate your career at TDCX Philippines, a dynamic BPO company that thrives on innovation and excellence.About Our TeamOur team is comprised of experts in fintech, gaming, technology, home sharing, travel, digital advertising, social media, streaming, and e-commerce.We're passionate about delivering exceptional customer experiences and building long-lasting...

Develop and implement strategies to enhance the overall customer experience across all touchpoints: app, website, fb, other social media channels, customer service hotline, etc.Conduct periodic customer research to determine brand/product awareness, reputation, usage and preference.Analyze customer feedback and data to identify areas for improvement and...

Capgemini's Digital Customer Experience (DCX) service line helps organizations transform their business models and processes to deliver exceptional customer experiences. As a Scrum Master / Project Manager, you will be responsible for facilitating Agile/Scrum practices and values to drive customer satisfaction and ensure successful project outcomes.Key...

Quality Improvement LeadWe are seeking a highly skilled Performance Improvement Quality Lead to join our team. As a key member of our customer experience team, you will play a critical role in evaluating and analyzing customer interactions to improve satisfaction scores.In this position, you will:Evaluate and analyze customer interactions to identify areas...

Key ResponsibilitiesAssist in developing execution strategies for assigned Modern Trade customers/accounts, focusing on ideation, sell-in, on-time execution, and post-activity evaluation.Develop customer and channel specific plans, including account plans aligned with Unilever's strategy and business priorities.Ensure omni-perfect store basics such as...

Job DescriptionThe Customer Experience Leader is responsible for overseeing the team that delivers world-class business and technical account management to clients. This position is accountable for building, mentoring, developing, and leading a hybrid team of Professional Services Managers and Individual Contributors.The key responsibilities...

The Strategic Digital Customer Experience Manager will be responsible for developing data insights to enhance customer experiences and drive engagement at Emerson Electric (Asia) Limited - ROHQ.This role requires a strong leader who can provide strategic and tactical leadership and direction to the Digital Customer Experience team in harnessing customer...

**Key Responsibilities:**The Customer Support Supervisor will be responsible for leading customer support activities, developing team members, and driving business results.Lead customer support teams to deliver exceptional customer experiences.Develop and implement strategies to improve customer satisfaction and loyalty.Manage daily staffing assignments to...

Job Title: Customer Experience ManagerWe are seeking a Customer Experience Manager to join our team at Five9 Inc. As a Customer Experience Manager, you will be responsible for managing the customer experience across all touchpoints.You will lead efforts to design and implement customer-centric strategies that drive loyalty and retention.Key...