Customer Success Operations Excellence Leader

19 hours ago

Quezon City, National Capital Region, Philippines beBeeOperations Full time $110,000 - $140,000

The role of Customer Success Operations Manager plays a pivotal part in shaping how customer-facing teams deliver value and scale with growth. This position is an opportunity to own the systems and processes at the heart of the customer journey.

This individual will design and optimize how customer health is tracked, drive renewals, and surface insights that influence company strategy. They will ensure that key tools like Gainsight, Salesforce, and other customer success technology are powering not just day-to-day efficiency but long-term retention and expansion.

Key Responsibilities
  • Define workflows that support Customer Success, Support, and Onboarding teams.
  • Standardize playbooks, renewal processes, health scoring models, and customer journey maps.
  • Act as the primary administrator and owner of Gainsight and Salesforce for the CS organization.
  • Manage integrations between Gainsight, Salesforce, Zendesk, and other CS tooling.
  • Drive automation to reduce manual work and improve efficiency.
  • Build and maintain reporting dashboards for leadership (adoption, renewals, churn, NPS, expansion).
  • Track KPIs and provide insights that drive customer outcomes and operational efficiency. Conduct root cause analysis on churn or support bottlenecks, and propose solutions.
Required Skills and Qualifications
  • An analytical mindset with the ability to turn data into actionable insights.
  • Experience with SaaS / subscription business models.
  • 5+ years of experience in Customer Success, RevOps, or related operations role.
  • Exposure to renewal forecasting and customer revenue operations.
  • Hands-on Gainsight administration & strong Salesforce skills (reports, dashboards, workflows, object customization). Zendesk preferred.
  • Proven track record of designing scalable processes for customer-facing teams.
Benefits

You will be working in a fast-paced, collaborative environment where your ideas will shape how you serve customers.

This role offers opportunities for growth and development, allowing you to make a visible impact.

  • Operations Excellence Leader

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeLeadership Full time ₱4,000,000 - ₱5,000,000

    The role of Senior Operations Manager entails leading daily contact center operations, overseeing teams and client partnerships. This position necessitates strategic thinking, leadership, and a focus on excellence.Key Responsibilities:Oversee the performance of Operations Managers and Team LeadersMeet/exceed service level agreements with clientsDevelop and...

  • Leader in Customer Success

    12 hours ago

    Marikina City, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱4,800,000 - ₱7,200,000

    We are seeking a proactive leader to drive customer satisfaction and operational excellence.Key Responsibilities:\

  • Leader of Business Excellence

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeCapability Full time ₱6,000,000 - ₱8,000,000

    The role of Organizational Capability Leader involves overseeing key business support and operational functions. It encompasses driving service delivery, process execution, and managing external partnerships to achieve business objectives.Key Responsibilities:Overseeing business support and operational functionsEnsuring quality service delivery and process...

  • Operational Excellence Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeLeadership Full time ₱900,000 - ₱1,200,000

    Job TitleA Leadership Role for Operational Excellence.Team Leader, OperationsResponsibilitiesThe successful candidate will be responsible for supervising a team of call center associates, ensuring performance metrics are achieved by providing coaching and motivation.Key Responsibilities:Day-to-day supervision of call center associates, including work and...

  • Customer Success Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines Sourcefit Full time $104,000 - $130,878 per year

    We are looking for an enthusiastic, technically minded and very personable member to join our Customer Success team in the role of Customer Success Specialist. Your role will involve interacting with Airbnb hosts, vacation rental property managers, and leaders in the hotel industry. As a Customer Success Specialist, your main objective will be to help...

  • Operational Excellence Manager

    7 days ago

    Quezon City, National Capital Region, Philippines beBeeOperations Full time ₱2,500,000 - ₱3,500,000

    Job OverviewThe role of a Service Delivery Manager is pivotal in overseeing the operational efficiency and performance metrics of a team.This includes collaborating with operations leaders to streamline workflows, implement process improvements, and optimize productivity.In addition to these responsibilities, the incumbent will be tasked with people...

  • Operational Excellence Leader

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeLeadership Full time ₱4,000,000 - ₱6,000,000

    General Manager RoleWe are seeking an accomplished General Manager to spearhead our logistics and supply chain operations.Oversight of operational efficiency and effectiveness across various distribution channels, sales teams, and customer service units.Strategic leadership to drive business growth, optimize processes, and enhance team performance.Proven...

  • Operations Team Leader

    1 week ago

    Mandaluyong City, National Capital Region, Philippines REMITLY PHL OPERATIONS INC Full time ₱800,000 - ₱1,000,000 per year

    About the Role:At Remitly, we help immigrant communities around the world send over $6 billion a year to their loved ones. Sending money is faster, easier, and costs less with our all-digital money transfer platform. Our vision is to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet....

  • Operational Excellence Consultant

    1 week ago

    Quezon City, National Capital Region, Philippines Manulife Full time $90,000 - $120,000 per year

    The Operational Excellence Consultant plays a critical role to support the creation and execution of operational workflow and templates that aligns to Retirement target operating model. As a part of the Retirement Operations team, this role will report directly to the Operational Excellence Director , and will play a key role through in depth business...

  • Delivery Excellence Leader

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeLeadership Full time €55,000 - €75,000

    Job Title: Service Delivery ManagerAs a skilled leader, you will be responsible for overseeing the delivery of high-quality services through effective management and continuous improvement. You will lead a high-performing team to ensure the successful execution of projects and initiatives.Key Responsibilities:Monitor and control team performance to ensure...