Operational Excellence Manager
1 week ago
The role of a Service Delivery Manager is pivotal in overseeing the operational efficiency and performance metrics of a team.
- This includes collaborating with operations leaders to streamline workflows, implement process improvements, and optimize productivity.
- In addition to these responsibilities, the incumbent will be tasked with people management, encompassing coaching, mentoring, and escalation handling.
- Regular monitoring of KPIs, SLAs, and CSAT scores will also be essential, informing data-driven decisions to enhance performance.
A successful candidate will possess 5-7 years of experience in BPO operations, preferably with leadership or managerial roles. They should demonstrate exceptional communication and analytical skills, as well as proficiency in working with complex data sets.
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Operational Excellence Manager
2 days ago
Quezon City, National Capital Region, Philippines beBeeOperations Full time $60,000 - $80,000Job Title: Operations Management LeadWe are seeking a highly organized and systems-driven individual to oversee the day-to-day execution of workflows, team coordination, and administrative functions within our organization.This role ensures campaigns are delivered on time, task boards are consistently updated, and departmental performance runs smoothly. The...
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Operations Excellence Senior Manager
1 week ago
Quezon City, National Capital Region, Philippines Curran Daly + Associates Full time $90,000 - $120,000 per yearEducation:Preferably a 4-year college degree or equivalent.PHRN or USRN licensure is highly desirable.Experience:Minimum of 6 years' experience in operations excellence or business excellence roles/functions within the BPO industryMust have exposure to BPO healthcare accounts, specifically in Clinical Operations in leadership positions3 years in managerial...
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Operational Excellence Consultant
1 week ago
Quezon City, National Capital Region, Philippines Manulife Full time $90,000 - $120,000 per yearThe Operational Excellence Consultant plays a critical role to support the creation and execution of operational workflow and templates that aligns to Retirement target operating model. As a part of the Retirement Operations team, this role will report directly to the Operational Excellence Director , and will play a key role through in depth business...
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Operational Excellence Consultant
1 week ago
Quezon City, National Capital Region, Philippines Manulife Financial Full timeThe Operational Excellence Consultant plays a critical role to support the creation and execution of operational workflow and templates that aligns to Retirement target operating model. As a part of the Retirement Operations team, this role will report directly to the Operational Excellence Director, and will play a key role through in depth business...
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Operations Excellence Leader
1 week ago
Quezon City, National Capital Region, Philippines beBeeLeadership Full time ₱4,000,000 - ₱5,000,000The role of Senior Operations Manager entails leading daily contact center operations, overseeing teams and client partnerships. This position necessitates strategic thinking, leadership, and a focus on excellence.Key Responsibilities:Oversee the performance of Operations Managers and Team LeadersMeet/exceed service level agreements with clientsDevelop and...
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Operations Excellence Strategist
1 week ago
Quezon City, National Capital Region, Philippines beBeeOperational Full time ₱900,000 - ₱1,200,000Job TitleOperational Excellence Manager is responsible for driving business value through process optimization, innovation, and transformation.Lead end-to-end delivery of Operational Excellence initiatives using Lean, Six Sigma, Agile methodologies.Develop and execute strategic plans to improve operational efficiency, customer experience, and drive business...
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Director of Operational Excellence
1 day ago
Quezon City, National Capital Region, Philippines beBeeOperations Full time ₱3,000,000 - ₱5,000,000Job Title:Business Operations DirectorAbout the Role:We are seeking a highly skilled Business Operations Director to oversee and optimize our operational processes.This position requires strong experience in inventory management, workflow optimization, and supply chain logistics.Key Responsibilities:Manage and optimize inventory levels to minimize...
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Manager of Operational Excellence
2 days ago
Marikina City, National Capital Region, Philippines beBeeOperations Full time ₱1,800,000 - ₱2,000,000Job Title: Operations ManagerThis role is ideal for a results-driven professional with expertise in organizational effectiveness and operations management. The Operations Manager will lead the operational functions of the organization, ensuring that all teams work together to deliver efficiency and effectiveness across the organization.Key...
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Head of Operational Excellence
2 weeks ago
Quezon City, National Capital Region, Philippines beBeeOperations Full time $180,000 - $200,000Are you looking for a challenging role where you can drive operational excellence and business growth?About the JobWe are seeking an experienced professional to lead our organizational capability team. As Head of Organizational Capability, you will be responsible for overseeing key business support and operational functions, ensuring the delivery of...
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Operations Excellence Specialist
1 week ago
Quezon City, National Capital Region, Philippines beBeeOperational Full time ₱6,000,000 - ₱8,000,000Job Overview:Operations Excellence SpecialistWe are seeking a highly skilled Operations Director to join our team. The successful candidate will be responsible for developing and implementing effective call center strategies and operations.The ideal candidate will have proven experience in managing staff effectively, improving systems and processes, and...