Operational Excellence Manager

1 week ago


Quezon City, National Capital Region, Philippines beBeeOperations Full time ₱2,500,000 - ₱3,500,000
Job Overview

The role of a Service Delivery Manager is pivotal in overseeing the operational efficiency and performance metrics of a team.

  • This includes collaborating with operations leaders to streamline workflows, implement process improvements, and optimize productivity.
  • In addition to these responsibilities, the incumbent will be tasked with people management, encompassing coaching, mentoring, and escalation handling.
  • Regular monitoring of KPIs, SLAs, and CSAT scores will also be essential, informing data-driven decisions to enhance performance.

A successful candidate will possess 5-7 years of experience in BPO operations, preferably with leadership or managerial roles. They should demonstrate exceptional communication and analytical skills, as well as proficiency in working with complex data sets.



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