Operational Excellence Leader

Operations Excellence LeaderWe are seeking a skilled Operations Excellence Leader to manage the day-to-day operations of accounts/lines of business in contact center operations.Key Responsibilities:Manage and optimize operational processes to ensure efficient delivery of services.Serve as primary point of contact with clients, providing exceptional customer...

The role of Senior Operations Manager entails leading daily contact center operations, overseeing teams and client partnerships. This position necessitates strategic thinking, leadership, and a focus on excellence.Key Responsibilities:Oversee the performance of Operations Managers and Team LeadersMeet/exceed service level agreements with clientsDevelop and...

The role of Organizational Capability Leader involves overseeing key business support and operational functions. It encompasses driving service delivery, process execution, and managing external partnerships to achieve business objectives.Key Responsibilities:Overseeing business support and operational functionsEnsuring quality service delivery and process...

Job Title: Senior Operations Control ManagerKey Responsibilities:Ensure the accuracy, integrity and timely reporting of financial and operational data to support business decision making.Develop and maintain financial reports, dashboards and analytics tools to monitor business performance.Consolidate and validate financial data from different departments to...

Job TitleA Leadership Role for Operational Excellence.Team Leader, OperationsResponsibilitiesThe successful candidate will be responsible for supervising a team of call center associates, ensuring performance metrics are achieved by providing coaching and motivation.Key Responsibilities:Day-to-day supervision of call center associates, including work and...

Job Title: Senior Operations ManagerAs a senior operations manager, you will play a pivotal role in leading day-to-day operations of accounts and lines of business in the contact center. You will be the key point of contact with clients and responsible for managing the performance of operations managers and team leaders in the operations department.Key...

Quality Assurance ManagerA high-impact Quality Assurance Manager is sought to oversee the quality assurance program for a Lead Generation campaign. The ideal candidate will be a leader with a strong background in quality management, data analysis, and call center operations.Key ResponsibilitiesDevelop and implement quality assurance strategies, policies, and...

Job Title: Service Delivery ManagerAs a skilled leader, you will be responsible for overseeing the delivery of high-quality services through effective management and continuous improvement. You will lead a high-performing team to ensure the successful execution of projects and initiatives.Key Responsibilities:Monitor and control team performance to ensure...

Operations Team Leader | Eastwood | Onsite | DayshiftJoin to apply for the Operations Team Leader | Eastwood | Onsite | Dayshift role at MicroSourcingJob OverviewIn general terms, the Account Manager is primarily responsible for monitoring and setting up of metrics, monitoring attendance and implementing the company code of conduct, updating and keeping...

Operational Leader: Driving Business SuccessKey Responsibilities:To lead and contribute to the growth and success of the organization through effective operational strategies.Required Skills and Qualifications:Leadership experience in operations or consulting services.Strong financial acumen and budgeting skills.Ability to drive cost control and process...