Operational Excellence Manager

21 hours ago


Quezon City, National Capital Region, Philippines beBeeLeadership Full time ₱900,000 - ₱1,200,000
Job Title

A Leadership Role for Operational Excellence.

  • Team Leader, Operations
Responsibilities

The successful candidate will be responsible for supervising a team of call center associates, ensuring performance metrics are achieved by providing coaching and motivation.

Key Responsibilities:
  • Day-to-day supervision of call center associates, including work and attendance monitoring
  • Effective coaching of direct reports to ensure performance metrics are achieved
  • Identifying and addressing performance-related issues through development of action plans and implementation of corrective measures
  • Ensuring service delivery meets contractual Key Performance Indicators (KPIs) and financial expectations
  • Providing timely updates and communicating expectations to employees
  • Handling escalated customer calls and conducting team meetings to facilitate open communication and team activities
Requirements

To be successful in this role, the ideal candidate will possess:

  • Associate's degree in a related field with two to four years of relevant experience preferred
  • Strong communication skills, both written and verbal
  • Ability to lead a team in multi-tasking, prioritization, and meeting timelines on deliverables
  • Willingness to work a flexible schedule


  • Quezon City, National Capital Region, Philippines beBeeExcellence Full time ₱5,000,000 - ₱8,000,000

    Operations Excellence LeaderWe are seeking a skilled Operations Excellence Leader to manage the day-to-day operations of accounts/lines of business in contact center operations.Key Responsibilities:Manage and optimize operational processes to ensure efficient delivery of services.Serve as primary point of contact with clients, providing exceptional customer...


  • Makati City, National Capital Region, Philippines beBeeOperational Full time ₱2,500,000 - ₱3,500,000

    Operational Excellence ManagerThis role involves overseeing the operations of a quality assurance unit and taking responsibility for overall performance.The ideal candidate will support maintaining, publishing, and communicating policies and procedures to stakeholders. They will devise plans and direct business goals implementation while controlling...


  • Mandaluyong City, National Capital Region, Philippines beBeeProcess Full time ₱800,000 - ₱1,500,000

    Operational Excellence Specialist - Business Process ImprovementWe are seeking a highly skilled Operational Excellence Specialist to lead and support initiatives focused on enhancing operational performance, optimizing workflows, and driving continuous improvement across departments.About the RoleThe ideal candidate will have a strong background in business...

  • Operations Manager

    2 weeks ago


    Quezon City, National Capital Region, Philippines Lamonte Sales and Merchandising Especialist Full time

    Qualifications:Bachelor's degree in Business Administration, Operations Management, or a related field Proven experience in Operations Manager or similar roleStrong leadership, organizational, and decision-making skills.Excellent communication and interpersonal abilities.Proficiency in (MS Excel, PowerPoint, Word)Ability to analyze data and use it to improve...

  • Operations Manager

    4 weeks ago


    Quezon City, National Capital Region, Philippines OOm PTE LTD Full time

    The Operations Manager is responsible for overseeing the daily operations of the OOm Institute. This role ensures compliance with the organisation, funding agencies, and customer requirements while developing and maintaining standard operating procedures (SOPs) to enhance operational efficiency. This role involves strategic planning, process improvement, and...

  • Operations Manager

    2 days ago


    Quezon City, National Capital Region, Philippines Ibex Full time

    OverviewThe Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal...

  • Operations Manager

    3 weeks ago


    Quezon City, National Capital Region, Philippines JOB MATCHMAKER Full time

    Job descriptionPosition Overview:The Operations Manager will play a crucial role in managing our distribution and supply chainoperations, ensuring that all logistics run smoothly, efficiently, and cost-effectively. Reporting to theGeneral Manager, you will be responsible for optimizing workflows, managing teams, and drivingoperational success across the...

  • Operations Manager

    2 weeks ago


    Quezon City, National Capital Region, Philippines Apollo Management Inc. Full time

    Key ResponsibilitiesOversee Daily Operations: Ensure that all staff adhere to service standards and operational procedures, maintaining a high level of customer satisfaction. 1. Staff Management: Recruit, train, and mentor restaurant staff, focusing on building a cohesive team that delivers exceptional service. Schedule staff hours and assign tasks...

  • Operations Manager

    4 weeks ago


    Quezon City, National Capital Region, Philippines Rockstar by Centerstage Inc. Full time

    Ensuring all operations are carried on in appropriate, cost-effective way.Improving operational management systems, processes and best practices.Helping the organizations processes remain legally compliant.Examine financial data and use them to improve profitability.Manage budgets and forecasts.Perform quality controls and monitor production KPIsIn charge of...

  • operations manager

    4 weeks ago


    Quezon City, National Capital Region, Philippines Castle Power Solutions Full time

    Responsible for managing and overseeing the project initiation, planning, design, execution, controlling, and monitoring within the operating budget.Overseeing local and regional sales, promotions, and campaigns.Planning and directing the hiring and training of new Sales Representatives.Minimum Qualifications:Graduate of any five (5) year Engineering course;...