Incident Resolution Expert
7 days ago
PJ Lhuillier Group of Companies is a leading provider of IT services and consulting solutions. We are committed to delivering high-quality services that meet the evolving needs of our clients.
We are seeking a talented Incident Management Analyst to join our team and contribute to our mission of providing exceptional service to our clients.
About the Role:
The successful candidate will be responsible for managing IT incidents and underlying problems to restore services quickly and prevent future issues. This role requires strong problem-solving, communication, and organizational skills.
Main Responsibilities:
- Manage IT incidents and problems to restore services quickly and prevent recurrence.
- Coordinate major incidents, escalate when needed, and update stakeholders.
- Ensure clear communication during and after incidents.
- Track, report, and analyze trends for continuous improvement.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
-
Incident Resolution Specialist
24 hours ago
Mandaluyong City, National Capital Region, Philippines Chubb Full timeAbout ChubbChubb is a global insurance company with operations in 54 countries. As the world's largest publicly traded property and casualty insurer, we provide commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.Our Infrastructure...
-
Global Incident Coordinator
7 days ago
Makati City, National Capital Region, Philippines Globant Full timeMajor Incident Management:Validate and escalate incidents as major incidents, following the agreed process.Coordinate senior management communication and involve the required support teams for faster resolution.Set up and manage conference calls for major incidents and ensure coordination with technical teams for quick resolutions.Post-Incident Review &...
-
Incident Manager
2 weeks ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: MANILA AND CEBU PHILIPPINESJOB TITLE: INCIDENT MANAGERJob Description:RESPONSIBILITIES:- Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs.- Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved- Informing the key...
-
Incident Manager
4 weeks ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: MANILA AND CEBU PHILIPPINESJOB TITLE: INCIDENT MANAGERJob Description:RESPONSIBILITIES:- Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs.- Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved- Informing the key...
-
Incident Manager
4 weeks ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: MANILA AND CEBU PHILIPPINESJOB TITLE: INCIDENT MANAGERJob Description:RESPONSIBILITIES:- Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs.- Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved- Informing the key...
-
Incident Response Lead
7 days ago
Makati City, National Capital Region, Philippines Globant Full timeKey ResponsibilitiesProvide support to the incident management team, ensuring efficient and effective resolution of IT incidents.Ensure adherence to Standard Operating Procedures (SOPs) for incident restoration.Manage all incident management activities during your shift, preparing shift turnover and recap reports to ensure continuity.Communication &...
-
Major Incident Manager
2 weeks ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: MANILA AND CEBU PHILIPPINESJOB TITLE: MAJOR INCIDENT MANAGERJob Description:RESPONSIBILITIES:- Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs.- Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved- Informing the key...
-
Billings Dispute Resolution Expert
2 days ago
Makati City, National Capital Region, Philippines Neksjob Full timeJob Overview: Billings Dispute Resolution ExpertNeksjob is looking for a seasoned Billings Dispute Resolution Expert to join our team. As a key member of our financial operations team, you will be responsible for resolving billing disputes, managing accounts payable and accounts receivable, and maintaining accurate financial records.Key...
-
Major Incident Manager
4 weeks ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: MANILA AND CEBU PHILIPPINESJOB TITLE: MAJOR INCIDENT MANAGERJob Description:RESPONSIBILITIES:- Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs.- Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved- Informing the key...
-
Major Incident Manager
4 weeks ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: MANILA AND CEBU PHILIPPINESJOB TITLE: MAJOR INCIDENT MANAGERJob Description:RESPONSIBILITIES:- Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs.- Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved- Informing the key...
-
Technical Resolution Expert
3 days ago
Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full timeJob DescriptionThe L2 Application Support Specialist is responsible for providing advanced technical and functional support for Hunter's Hub Incorporated's critical applications. This includes resolving application-related incidents, identifying root causes, and ensuring system reliability and availability.The ideal candidate will have a strong understanding...
-
Healthcare Account Resolution Expert
5 days ago
Quezon City, National Capital Region, Philippines Polaris Careers Full timeWe are looking for a detail-oriented Healthcare Account Resolution Expert to join our Polaris Careers team. In this role, you will be responsible for resolving customer complaints and concerns in a timely and professional manner, ensuring patient satisfaction and loyalty.Responsibilities:Issue Resolution: Identify and resolve customer complaints and concerns...
-
Unapplied Cash Resolution Expert
7 hours ago
Makati City, National Capital Region, Philippines Institutional Shareholder Services Inc. Full timeInstitutional Shareholder Services Inc. seeks an Unapplied Cash Resolution Expert to join their team.This expert will be responsible for managing, controlling, and resolving unapplied or unidentified customer deposits, payments, and account balance issues.About the Role:This Financial Transaction Manager will be primarily responsible for identifying,...
-
Debt Resolution Expert
6 days ago
Quezon City, National Capital Region, Philippines Blue Eagle 525 Lending Investor Inc Full timeBlue Eagle 525 Lending Investor Inc is seeking a seasoned Debt Resolution Expert to join our team. As a key member of our collection department, you will be responsible for managing and collecting overdue payments from borrowers while maintaining a positive client relationship.Key Accountabilities:Debt Resolution: Resolve outstanding debts through...
-
Reliability Expert
4 days ago
Quezon City, National Capital Region, Philippines Comrise Full timeWe are seeking a highly skilled Reliability Expert to join our team at Comrise. This role is focused on ensuring the stability, performance, and reliability of our systems.The ideal candidate will have strong problem-solving skills, be able to stay calm under pressure, and possess excellent communication skills.Key ResponsibilitiesIncident Response: Manage...
-
Incident Response Expert
7 days ago
Mandaluyong City, National Capital Region, Philippines Emerson Full timeAs a Security Intelligence Analyst, you will play a critical role in defending Emerson's computing infrastructure, assets, and data from cyber threats. Your responsibilities will include executing intelligence-driven network defense activities and developing custom rules to detect suspicious activities.To succeed in this role, you will need a bachelor's...
-
Customer Delinquency Resolution Expert
2 days ago
Quezon City, National Capital Region, Philippines Australia and New Zealand Banking Group Limited Full timeDelinquency Resolution ExpertThis role involves resolving delinquencies and ensuring timely payments for customers. Key responsibilities include:Negotiating payment arrangementsMaximizing promises of paymentAssessing customer needs and implementing solutionsProviding quality customer serviceDocumenting conversations accuratelyRequirementsTo succeed in this...
-
Incident Manager
1 day ago
Mandaluyong City, National Capital Region, Philippines Chubb Full timeChubb Mandaluyong, National Capital Region, PhilippinesChubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The...
-
Infrastructure Technical Expert
5 days ago
Quezon City, National Capital Region, Philippines Avature Full timeIn today's fast-paced technology landscape, organizations need experts who can navigate the complexities of cloud computing and deliver top-notch support. As an Infrastructure Specialist - Cloud Application Operations, you will play a critical role in ensuring the seamless operation of cloud-based solutions for our clients.With your expertise in tools and...
-
Incident Response Expert
6 days ago
Makati City, National Capital Region, Philippines Aon Hewitt Full timeAbout This OpportunityThis opportunity offers the chance to join a dynamic team that is passionate about making a difference.You will be working on challenging projects that require creative problem-solving skills and a strong analytical mindset.The day-to-day tasks will involve:Documenting, preserving, and analyzing data from electronic sources.Documenting,...