Infrastructure Technical Expert

4 days ago


Quezon City, National Capital Region, Philippines Avature Full time

In today's fast-paced technology landscape, organizations need experts who can navigate the complexities of cloud computing and deliver top-notch support. As an Infrastructure Specialist - Cloud Application Operations, you will play a critical role in ensuring the seamless operation of cloud-based solutions for our clients.

With your expertise in tools and technologies such as APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, middleware components, network, security, and infrastructure, you will be able to troubleshoot and resolve complex technical issues efficiently.

Responsibilities:
  • Handle Level 1.5 remediation across the fleet using a standard workflow and incident handling process.
  • Work closely with our team to identify and resolve technical issues promptly and efficiently.
  • Develop and implement efficient workflows to streamline incident resolution and improve overall service quality.
  • Maintain accurate records of incidents and resolutions, ensuring compliance with established protocols.
  • Collaborate with cross-functional teams to drive continuous improvement and enhance service delivery.
Requirements:
  • Bachelor's Degree in Computer Science, Information Technology, or related field.
  • Strong knowledge of cloud computing, infrastructure, and application services.
  • Experience with ticketing tools, automation tools, and monitoring tools.
  • Excellent communication and problem-solving skills.


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