Global Incident Coordinator

7 days ago


Makati City, National Capital Region, Philippines Globant Full time
Major Incident Management:
  • Validate and escalate incidents as major incidents, following the agreed process.
  • Coordinate senior management communication and involve the required support teams for faster resolution.
  • Set up and manage conference calls for major incidents and ensure coordination with technical teams for quick resolutions.
Post-Incident Review & Improvements:

Conduct thorough post-incident analysis, documenting the root cause and preventive actions.

Identify and implement improvements in the incident management process to drive continuous efficiency.



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