Global Incident Coordinator
7 days ago
- Validate and escalate incidents as major incidents, following the agreed process.
- Coordinate senior management communication and involve the required support teams for faster resolution.
- Set up and manage conference calls for major incidents and ensure coordination with technical teams for quick resolutions.
Conduct thorough post-incident analysis, documenting the root cause and preventive actions.
Identify and implement improvements in the incident management process to drive continuous efficiency.
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Incident Response Lead
7 days ago
Makati City, National Capital Region, Philippines Globant Full timeKey ResponsibilitiesProvide support to the incident management team, ensuring efficient and effective resolution of IT incidents.Ensure adherence to Standard Operating Procedures (SOPs) for incident restoration.Manage all incident management activities during your shift, preparing shift turnover and recap reports to ensure continuity.Communication &...
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Security Incident Response Coordinator
2 days ago
Makati City, National Capital Region, Philippines The Citco Group Limited Full timeJob SummaryThe Citco Group Limited is seeking a Security Incident Response Coordinator to join its team. This role plays a critical part in the company's security posture by coordinating incident response efforts.Responsibilities:Coordinating incident response efforts across teams.Maintaining incident response plans and procedures.Developing and implementing...
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Global Operations Coordinator
7 days ago
Makati City, National Capital Region, Philippines Emapta Global Full timeEmapta Global is a pioneer in connecting talent and technology to deliver world-class IT solutions. As an IT Associate Project Coordinator, you will be at the forefront of this revolution, driving seamless client and talent onboarding/offboarding.You will be responsible for developing and maintaining a comprehensive project logbook, ensuring compliance with...
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Incident Resolution Specialist
24 hours ago
Mandaluyong City, National Capital Region, Philippines Chubb Full timeAbout ChubbChubb is a global insurance company with operations in 54 countries. As the world's largest publicly traded property and casualty insurer, we provide commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.Our Infrastructure...
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Incident Resolution Expert
7 days ago
Makati City, National Capital Region, Philippines PJ Lhuillier Group of Companies Full timeCompany OverviewPJ Lhuillier Group of Companies is a leading provider of IT services and consulting solutions. We are committed to delivering high-quality services that meet the evolving needs of our clients.We are seeking a talented Incident Management Analyst to join our team and contribute to our mission of providing exceptional service to our...
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Incident Manager
2 weeks ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: MANILA AND CEBU PHILIPPINESJOB TITLE: INCIDENT MANAGERJob Description:RESPONSIBILITIES:- Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs.- Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved- Informing the key...
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Incident Manager
4 weeks ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: MANILA AND CEBU PHILIPPINESJOB TITLE: INCIDENT MANAGERJob Description:RESPONSIBILITIES:- Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs.- Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved- Informing the key...
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Incident Manager
4 weeks ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: MANILA AND CEBU PHILIPPINESJOB TITLE: INCIDENT MANAGERJob Description:RESPONSIBILITIES:- Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs.- Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved- Informing the key...
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Incident Manager
1 day ago
Mandaluyong City, National Capital Region, Philippines Chubb Full timeChubb Mandaluyong, National Capital Region, PhilippinesChubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The...
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Major Incident Manager
2 weeks ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: MANILA AND CEBU PHILIPPINESJOB TITLE: MAJOR INCIDENT MANAGERJob Description:RESPONSIBILITIES:- Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs.- Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved- Informing the key...
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Major Incident Manager
4 weeks ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: MANILA AND CEBU PHILIPPINESJOB TITLE: MAJOR INCIDENT MANAGERJob Description:RESPONSIBILITIES:- Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs.- Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved- Informing the key...
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Incident Manager
2 weeks ago
Quezon City, National Capital Region, Philippines Hunters hub Incorporated Full time● Bachelor's Degree in an IT-related, Management, Engineering or Computer Science field● Must have 3 years of experience in Incident Management, Problem and Change Management and IT Operations - Non Nego● Must have experience with Major and Minor Incidents - Non Nego● Know and has a background in P1 and P2 - Non Nego●Critical incident debriefs -...
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Major Incident Manager
4 weeks ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: MANILA AND CEBU PHILIPPINESJOB TITLE: MAJOR INCIDENT MANAGERJob Description:RESPONSIBILITIES:- Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs.- Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved- Informing the key...
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IT Administrator Major Incident
7 days ago
Mandaluyong City, National Capital Region, Philippines Emerson Full timeEmerson Mandaluyong, National Capital Region, PhilippinesTalent Acquisition Specialist and possibly your future colleagueEmerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as an Administrator, Major Incident...
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Global IT Support Analyst
8 hours ago
Makati City, National Capital Region, Philippines Dentsu Aegis Network Ltd. Full timeYour Responsibilities Will Include:Delivers local and Global application services to the business within agreed SLAs.Contributes to the delivery and implementation of operational projects to support the business.Ensures Service support documentation (processes, procedures, service catalogue information, operational documentation) is created and maintained...
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Global Cash Processing Coordinator
8 hours ago
Makati City, National Capital Region, Philippines Teleperformance Full timeAbout the RoleThis is an exciting opportunity to join our team as a Global Cash Processing Coordinator.In this role, you will work closely with the Cash Operations Lead and Supervisor to monitor and resolve transactional workflow issues, ensuring effective communication.You will prioritize workload and refocus efforts to accomplish objectives, ensuring...
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Global Marketing Associate
7 days ago
Makati City, National Capital Region, Philippines PLDT Global Corporation Full timeJob Brief:Senior Marketing Associate, Brand ActivationsWe are looking for a highly organized and innovative Senior Marketing Associate to drive the planning, execution, and evaluation of events and brand initiatives that strengthen our presence in the telecommunications industry.Key ResponsibilitiesEvent Planning and Coordination:Coordinate and execute...
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Mortgage Processing Coordinator
7 days ago
Makati City, National Capital Region, Philippines Emapta Global Full timeEmapta Global is dedicated to providing exceptional career opportunities for our team members. As a Loan Reviewer, you will be part of a dynamic team that values camaraderie, excellence, and growth.Job Description:Company OverviewOur client is a top-ranked retail mortgage lender in the US, offering global careers, continuous learning, and industry-leading...
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Global Meeting Services Coordinator
5 days ago
Makati City, National Capital Region, Philippines Institutional Shareholder Services Inc. Full timeWe are looking for a highly organized and detail-oriented individual to fill the position of Global Meeting Services Coordinator.This role involves coordinating the collection and inputting of data into the database, and ensuring comprehensive audit trails are in place.The ideal candidate will have a strong background in finance, accounting, or a related...
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Incident Management IT Administrator
7 days ago
Mandaluyong City, National Capital Region, Philippines Emerson Full timeAs a Critical Systems Engineer Senior at Emerson, you will have the opportunity to make a difference through the work you do. Our company has been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today.Talent Acquisition Specialist and possibly your future colleagueYou...