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Incident Response Lead
2 weeks ago
- Provide support to the incident management team, ensuring efficient and effective resolution of IT incidents.
- Ensure adherence to Standard Operating Procedures (SOPs) for incident restoration.
- Manage all incident management activities during your shift, preparing shift turnover and recap reports to ensure continuity.
Maintain open communication with IT and business stakeholders, ensuring smooth information sharing and collaboration during incidents.
Coordinate updates with Client Global IT stakeholders, providing timely incident reports and status updates.
