Technical IT Support Associate

6 days ago

Sorsogon, Bicol, Philippines beBeeSupport Full time $4,000 - $8,000
IT Support Specialist Job Description

We are looking for a skilled IT support specialist to join our team. The successful candidate will be responsible for providing technical support to employees, installing and configuring software and hardware, and troubleshooting issues related to computer systems and networks.

This is an excellent opportunity for fresh graduates or those with up to 2 years of IT experience who want to grow their skills in troubleshooting and remote support.

  • Provide first-line technical support diagnosing and resolving issues related to computer systems, software applications, hardware devices, and network connectivity.
  • Install, configure, and troubleshoot MacOS and Windows operating systems, peripherals, and common office software.
  • Monitor and maintain network connections, identifying and resolving connectivity issues.
  • Maintain, upgrade, and manage company SaaS tools.
  • Track and manage system/application access, ensuring permissions are updated for new hires and leavers.
  • Reformat laptops, set up workstations, and prepare hardware for new starters or upgrades.
  • Keep accurate documentation of IT tasks, issue resolutions, asset inventories, and software licenses.
  • Stay updated on new technologies and suggest improvements to enhance company IT operations.
Required Skills and Qualifications
  • Fresh graduates in Information Technology, Computer Science, or related fields are welcome to apply.
  • Up to 2 years of experience in IT support or a related role is an advantage.
  • Knowledge of MacOS and Windows operating systems, including their installation, configuration, and troubleshooting.
  • Good communication skills and a willingness to learn.
  • Ability to work independently and as part of a team in a fast-paced environment.
Benefits
  • Become part of a diverse and dedicated team that foster a culture of excellence, autonomy, and flexibility.
  • Embrace the convenience of a fully remote working environment, facilitating a healthy work-life balance without compromising on your connection to the dynamic world of tech.
  • Thrive in a company that values your potential, offering rapid career progression and opportunities for personal and professional development.
Why Choose Us?

We offer a competitive compensation package tailored to reflect your skills and experience.

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