Real-Time Performance Leader

Workforce Management (Real-time Analyst)We are seeking an experienced Real-time Performance Specialist to join our team at Manpower (Philippines).In this role, you will perform historical data analysis of performance data to identify trends and patterns, make informed recommendations, and respond to real-time analysis of performance data.You will review...

About the RoleWe are seeking an experienced leader to join our Real-Time Analysis team as an Associate Manager. As a key member of our operations team, you will be responsible for leading a team of analysts who monitor and analyze data to identify trends and areas for improvement.This role requires strong leadership skills, excellent communication abilities,...

Company Description:As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and...

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer...

About the Role:The Associate Manager - RTA will be responsible for monitoring queues in real-time to identify and call out any risks to meeting contractual KPIs. This includes Service Level Abandonment % Line Adherence Handling Capacity SIR.This role requires strong analytical skills to monitor service level performance at interval level against planned AHT,...

What You'll be DoingDo you have a passion for leading, mentoring, and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you'll support and motivate your team to make sure they're on track to meet goals. Your flexibility will help you work to answer questions, resolve issues, and...

Digital transformation is at the heart of everything we do at Sutherland. As a Real-Time Operations Specialist, you will play a critical role in ensuring our clients' customers receive exceptional experiences.We have been entrusted with caring for our clients' customers for over 30 years, a responsibility we believe we should earn every day.Key...

Tuesday, January 3, 2023We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural...

The Workforce Real-Time Analyst is responsible for monitoring real-time operations and taking necessary actions to ensure service level agreements (SLA) are achieved. This position will work closely with the Workforce Management team, Service Delivery team, and other departments to optimize productivity, efficiency, and customer satisfaction. Additionally,...

We are seeking a highly skilled Workforce Real-Time Analyst to join our team at SupportNinja. As a Workforce Real-Time Analyst, you will play a critical role in ensuring the delivery of exceptional services to our customers. Your primary responsibility will be to monitor real-time operations and take necessary actions to achieve service level agreements...

Company DescriptionSutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...

Tuesday, January 3, 2023We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural...

● 24 Hours Monitor call and text and schedule adherence to support the operations management team. The shared RTA will support during the hours specified in section 2 (Scope of Work) and Team Leader can extend support outside of the RTA hours.● Support the operations in workload & capacity allocation.● Gather data and documentation to plan long-range &...

● 24 Hours Monitor call and text and schedule adherence to support the operations management team. The shared RTA will support during the hours specified in section 2 (Scope of Work) and Team Leader can extend support outside of the RTA hours.● Support the operations in workload & capacity allocation.● Gather data and documentation to plan long-range &...

Hybrid - Makati 3-5 Yrs Exp Bachelor Full-timeJob DescriptionEmployee Recognition and RewardsEquity Incentive Plan, Commission, Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Holiday Gifts, Incentives, Quarterly GiftsProfessional DevelopmentApprenticeship Program, Diversity Program, Employee...

Key skillsWorkforce ManagementReal Time AnalystManagementJob title: Workforce Management Real-Time AnalystWork setup: Onsite in AlabangWork Schedule: ShiftingSalary: Php 22,000 – Php 34,000 packageStart date: ASAPWorkforce Management Real Time Analyst to join our team. The ideal candidate will play a crucial role in optimizing data management and...

Job SummarySutherland is seeking a talented professional to join our Real-Time Analysis team as an Associate Manager. As a key member of our operations team, you will be responsible for monitoring queues in real-time to identify and address potential risks to meeting contractual KPIs.This role requires strong analytical skills, excellent communication...

About UsPeneighbors is a cutting-edge HR and talent management partner, leveraging innovative solutions in the Philippines to revolutionize the industry.We enable talented Filipinos to access global opportunities at top-performing startups and businesses, fostering growth and success from the comfort of their homes.About Our ClientOur esteemed client is a...

Real Estate Team LeaderWe are looking for a dedicated individual to join us as a Real Estate Team Leader at Aon Philippines, offering you a real opportunity to further develop your capabilities. You will be involved in a variety of projects and clients playing a key role in helping to shape the future of their companies.You will be responsible for retaining...

Job SummaryThe Collections Leader plays a crucial role in driving recovery performance through real-time monitoring, strategic decision-making, and efficient execution of corrective actions. This position leads the collections team with a risk-segmented approach to maximize recovery rates while ensuring compliance and maintaining a customer-centric...