Lead - Real Time Analyst

Company Description:As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and...

About the RoleWe are seeking an experienced leader to join our Real-Time Analysis team as an Associate Manager. As a key member of our operations team, you will be responsible for leading a team of analysts who monitor and analyze data to identify trends and areas for improvement.This role requires strong leadership skills, excellent communication abilities,...

Direct HiringNityo Infotech Services Philippines is looking for: Real Time Analyst - 29,000Location: Vertis North, Quezon CitySet up: Onsite reportingSchedule: Shifting (Mid-Night Shift)Qualifications:Real Time Analyst:At least a year of experienceExperience working in a BPO industry is a mustSolid experience in doing queue monitoring and monitoring...

Join the fastest growing BPO company in the PhilippinesKey Responsibilities:Monitor agent status and inbound operations in real-time.Ensure optimal staffing levels and adherence to schedules.Facilitate real-time discussions with stakeholders to address operational issues.Generate and manage adherence reports (hourly, daily, weekly, monthly).Implement volume...

The Workforce Real-Time Analyst is responsible for monitoring real-time operations and taking necessary actions to ensure service level agreements (SLA) are achieved. This position will work closely with the Workforce Management team, Service Delivery team, and other departments to optimize productivity, efficiency, and customer satisfaction. Additionally,...

Job SummaryWe are seeking a skilled Operational Excellence Specialist to join our team at Support Services Group. In this role, you will be responsible for monitoring agent status and inbound operations in real-time, ensuring optimal staffing levels and adherence to schedules. You will also be expected to foster real-time discussions with stakeholders to...

Nityo Infotech Services Philippines OverviewWe are a company that values innovation and technology. Our team is looking for a skilled Real Time Data Analyst to join us in our mission to deliver exceptional results.Job DescriptionWe are seeking an experienced professional to work with us as a Real Time Data Analyst. The ideal candidate will have a solid...

About the Role:The Associate Manager - RTA will be responsible for monitoring queues in real-time to identify and call out any risks to meeting contractual KPIs. This includes Service Level Abandonment % Line Adherence Handling Capacity SIR.This role requires strong analytical skills to monitor service level performance at interval level against planned AHT,...

Company DescriptionSutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...

Tuesday, January 3, 2023We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural...

About the RoleThe Real-Time Floor Staff Analyst will be responsible for analyzing workforce management data to inform real-time strategy decisions. This includes monitoring call volumes, schedules, and adherence to ensure seamless support during specified hours. The ideal candidate will have strong analytical skills, attention to detail, and excellent...

Tuesday, January 3, 2023We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural...

We are looking for a skilled Real Estate Analyst Expertise to join our team. As a real estate analyst, you will be responsible for analyzing market trends, evaluating investment opportunities, and providing strategic recommendations to clients.Your key responsibilities will include:Conducting market research and analysis to identify emerging trends and...

Key skillsWorkforce ManagementReal Time AnalystManagementJob title: Workforce Management Real-Time AnalystWork setup: Onsite in AlabangWork Schedule: ShiftingSalary: Php 22,000 – Php 34,000 packageStart date: ASAPWorkforce Management Real Time Analyst to join our team. The ideal candidate will play a crucial role in optimizing data management and...

Workforce Management (Real-time Analyst)We are seeking an experienced Real-time Performance Specialist to join our team at Manpower (Philippines).In this role, you will perform historical data analysis of performance data to identify trends and patterns, make informed recommendations, and respond to real-time analysis of performance data.You will review...

Hybrid - Makati 3-5 Yrs Exp Bachelor Full-timeJob DescriptionEmployee Recognition and RewardsEquity Incentive Plan, Commission, Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Holiday Gifts, Incentives, Quarterly GiftsProfessional DevelopmentApprenticeship Program, Diversity Program, Employee...

Qualifications:Graduate of any Bachelor's Degree (Medical Allied Graduate is preferred but not required)At least 1 year of Customer Service Representative experience (Inbound/Outbound)At least 1 to 2 years of Real-Time Analyst experienceAt least 1 year of experience doing intake for RCMExperience in using Microsoft ExcelExperience working on different payor...

Job Responsibilities:We seek a motivated and goal-driven individual to join our team as Associate Manager - RTA. The ideal candidate will be responsible for monitoring queues in real-time, identifying risks, and implementing corrective actions to meet contractual KPIs.Key responsibilities include:Monitoring service level performance at interval level against...

Digital transformation is at the heart of everything we do at Sutherland. As a Real-Time Operations Specialist, you will play a critical role in ensuring our clients' customers receive exceptional experiences.We have been entrusted with caring for our clients' customers for over 30 years, a responsibility we believe we should earn every day.Key...

What You'll be DoingDo you have a passion for leading, mentoring, and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you'll support and motivate your team to make sure they're on track to meet goals. Your flexibility will help you work to answer questions, resolve issues, and...