Senior Customer Engagement Specialist

3 days ago

Mabalacat, Central Luzon, Philippines beBeeCustomerSuccess Full time $85,400 - $122,000

We are seeking a skilled Customer Success Manager to join our team.

The primary objective of this role is to ensure that our customers derive maximum value from our platform. This involves aligning their business goals with our product capabilities and providing them with the necessary support and resources to drive success.

Key Responsibilities:

  • Foster strong relationships with customers and understand their unique needs and pain points.

  • Provide expert guidance on how to leverage our platform to achieve their business objectives.

  • Develop and implement tailored plans to address customer-specific challenges and improve adoption rates.

  • Conduct regular reviews with customers to assess progress, identify areas for improvement, and provide recommendations for enhancement.

  • Collaborate with internal teams to resolve customer issues, address concerns, and enhance overall satisfaction.

  • Stay up-to-date with the latest product developments, industry trends, and best practices to ensure continuous improvement in customer outcomes.

Requirements:

  • 3-5 years of direct and verifiable enterprise-level customer success experience in a SaaS company.

  • Prior experience with Contact Center technology as a provider or in operations.

  • Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management.

  • Strong skills in verbal and written communication, strategic planning, project management, and relationship-building.

  • Experience leading meetings, conducting regular cadences, and quarterly/annual customer success reviews.

  • Knowledge of Salesforce and ability to adapt conversations for technical and non-technical audiences.

Benefits:

  • Comprehensive medical, dental, vision, disability, life insurance.

  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits.

  • 401K match and ESPP.

  • Paid time off and paid sick leave.

  • Wellness programs including 1:1 coaching and meditation guidance.

  • Paid parental and pregnancy leave and new parent gift boxes.

  • Family-forming benefits (IVF, Preservation, Adoption etc.).

  • Emergency backup care (Child/Adult/Pets).

  • Pet insurance and Pet Telehealth.

  • Employee Assistance Program (EAP) with counseling sessions available 24/7.

  • Free legal services that provide legal advice, document creation and estate planning.

  • Employee bonus referral program.

  • Student loan refinancing assistance.

  • Employee perks and discounts program.

About Us:

We are a leading provider of business cloud communications and contact center solutions based on our powerful MVP global platform. Our platform empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location.

We are an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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