Learner Engagement Specialist

2 days ago

Mabalacat, Central Luzon, Philippines beBeeCustomerSupport Full time $45,000 - $60,000
Job Description

We are seeking a skilled Customer Support Specialist to join our team. As a key member of our customer success team, you will be the first point of contact for learners, clients, and trainers, ensuring every interaction reflects exceptional service.

Our ideal candidate will serve as the face of our organization via live chat, email, text, and phone, responding promptly and empathetically to learner and trainer inquiries, feedback, and technical questions.

You will troubleshoot and resolve service or product issues by identifying root causes and providing effective, timely solutions. You will collaborate with cross-functional teams to escalate and resolve complex cases.

Additionally, you will proactively engage new and prospective learners to drive activation and utilization across multiple communication channels. You will also triage inbound inquiries from the concierge line and coordinate expectations for session requests with both learners and trainers.

Requirements
  • 1–2+ years of experience in customer success, client services, or another learner-facing support role.
  • Strong written and verbal communication skills, with a natural ability to deescalate, empathize, and build trust.
  • Exceptional organizational skills and attention to detail, able to manage multiple conversations and priorities with care.
  • Demonstrated ability to think critically, troubleshoot issues, and contribute to process improvements.
  • Proficiency with CRM tools (HubSpot preferred), chat systems, and Microsoft Office (especially Excel).
  • Tech-savvy and adaptable, comfortable navigating new platforms in a fast-moving environment.
  • Brings initiative and a learner-centered mindset, with a focus on continually improving the experience for learners and trainers alike.
What We Offer
  • Be part of a purpose-driven company focused on skill-building and equity in the workplace.
  • Thrive in a culture that values creativity, authenticity, and collaboration.
  • Work with a high-energy team committed to making a real difference.
  • Enjoy flexible remote work and a team that celebrates wins together.

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