Customer Engagement Specialist

1 day ago

Mabalacat, Central Luzon, Philippines beBeeCustomer Full time ₱31,000 - ₱53,000
Job Description:

We are looking for a skilled professional to manage inbound and outbound calls, resolve customer concerns effectively, and build sustainable relationships with customer accounts.

The ideal candidate will have excellent English communication skills, both written and verbal, and be able to work on a graveyard shift. They will also need to be tech savvy and familiar with current technologies such as desktop sharing, cloud services, CRM and VoIP.

Duties and Responsibilities:
  • Manage inbound and outbound calls.
  • Resolve customer concerns effectively and efficiently.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Ensure customer satisfaction in every interaction.
  • Keep records of customer interactions, process and update customer accounts and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.
Qualifications:
  • At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity.
  • Excellent English communication skills, both written and verbal (at least B2 level).
  • Excellent phone, email, and instant messaging communication skills.
  • Solid organizational and time management skills.
  • Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP.
  • Experience with word-processing software and spreadsheets (e.g., MS Office).
  • Knowledge of online calendars and scheduling (e.g., Google Calendar).
  • Proactive & confident with keen attention to details.
  • Able to work on a graveyard shift.
Benefits:
  • Health Insurance (HMO).
  • Performance Incentives.
  • Job Security and Stability.
  • Paid Training.
  • Inclusive Culture.
  • 100% Work-From-Home.
  • Exceptionally Supportive Team.
  • Opportunities for Career Growth.
  • Holiday & Overtime Pay.

  • Customer Engagement Specialist

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeEngagement Full time $45,000 - $55,000

    Customer Engagement Specialist">We are seeking a talented individual to fill the role of Customer Engagement Specialist. This position involves building relationships with potential customers, generating interest, and scheduling appointments for our sales team.Your responsibilities will include:Making outbound calls to potential customers to discuss their...

  • Customer Engagement Specialist

    23 hours ago

    Mabalacat, Central Luzon, Philippines beBeeVirtual Part time ₱255,000 - ₱306,000

    Job Title: Virtual AssistantKey ResponsibilitiesEngage with inbound leads, book appointments, and close deals over the phone.Maintain a high level of outbound cold calls to targeted prospects.Follow up on warm leads via multiple communication channels.Additional TasksAccurately update CRM records with relevant notes.Monitor and respond to social media...

  • Customer Engagement Associate

    22 hours ago

    Mabalacat, Central Luzon, Philippines beBeeCustomerEngagement Full time ₱30,000 - ₱50,000

    Job OverviewWe are seeking a skilled Customer Engagement Associate to support our customers and deliver an exceptional shopping experience.Key Responsibilities:Support Customers: Assist shoppers via various channels, including phone, email, live chat, and SMS, with inquiries, orders, returns, and refunds.Provide personalized product recommendations and...

  • Email Marketing and Customer Engagement Professional

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeCommunication Full time ₱600,000 - ₱800,000

    Customer Engagement SpecialistTransform your career with a role where you'll be responsible for delivering best-in-class customer communication across multiple channels.Key Responsibilities:Driving growth through innovative email, SMS, and push marketing strategies.Developing and optimizing advanced automation flows and customer segmentation tactics.Leading...

  • Learner Engagement Specialist

    22 hours ago

    Mabalacat, Central Luzon, Philippines beBeeCustomerSupport Full time $45,000 - $60,000

    Job DescriptionWe are seeking a skilled Customer Support Specialist to join our team. As a key member of our customer success team, you will be the first point of contact for learners, clients, and trainers, ensuring every interaction reflects exceptional service.Our ideal candidate will serve as the face of our organization via live chat, email, text, and...

  • Customer Experience Specialist

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeEngagement Full time ₱20,000 - ₱40,000

    Job Overview:We are seeking a skilled Online Engagement Specialist to join our team. As an Online Engagement Specialist, you will be responsible for engaging with fans and followers on behalf of content creators via online chat platforms.Key Responsibilities:Provide exceptional customer service and support to fans and followers, ensuring a positive and...

  • Senior Customer Engagement Specialist

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeCustomerSuccess Full time $85,400 - $122,000

    We are seeking a skilled Customer Success Manager to join our team.The primary objective of this role is to ensure that our customers derive maximum value from our platform. This involves aligning their business goals with our product capabilities and providing them with the necessary support and resources to drive success.Key Responsibilities:Foster strong...

  • Global Engagement Specialist

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeVolunteer Full time $60,000 - $80,000

    Regional Volunteer Coordinator Job OpportunityThis is an exciting opportunity to support the management and engagement of current and new volunteers within a portfolio of assigned countries.Coordinate with host country staff to determine volunteer team roles needed, along with plan for local and international volunteer identification and placement.Strategize...

  • Growing Business Through Customer Engagement

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeCustomer Full time ₱250,000 - ₱500,000

    Appointment Setter RoleWe are seeking a highly skilled Appointment Setter to join our team. This role involves making outbound calls to potential customers, scheduling consultations between contacts and sales team members, accurately inputting information into our system, representing the company professionally during conversations, ensuring all calls meet...

  • Customer Support Specialist

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeSupport Full time ₱400,000 - ₱600,000

    Job Description">We are seeking a skilled Customer Support Specialist to join our team on an 18-month fixed term contract. As the first point of contact for our clients, you will be responsible for owning customer communications from initial request through to resolution.Our platform automates proposals, client agreements, billing and payment collection,...