Bilingual Support Specialist

1 day ago


Manila, National Capital Region, Philippines MCI Full time
Job Summary

The Bilingual Support Specialist is responsible for providing support to our clients through inbound and outbound calls, emails, and chats. This role involves troubleshooting basic technical issues, building strong relationships with customers, and identifying opportunities to upsell new products and services.

Key Responsibilities:

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks

Requirements:

  • High school diploma or equivalent
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Positive attitude


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