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Client Support Specialist

1 week ago

Manila, National Capital Region, Philippines UnifyCX Full time
Job Summary

The Business Process Associate will serve as a front-line triage, taking ownership and troubleshooting time-sensitive and urgent issues. You will also support customers in developing self-sufficient system usage by educating and counseling them on procedures.

This role requires a proven track record of excellence in customer service and relationship building skills. You must be proficiently bilingual in English for verbal and written business communications and possess 1-2 years of supporting customers via phone and 1-2 years of multi-channel customer service experience.

In addition to your technical skills, you should have effective organizational skills, familiarity with HCM software, and the ability to interface with multiple departments and work independently. We offer a competitive compensation package and opportunities for growth within our organization.