Virtual Support Specialist

3 days ago


Manila, National Capital Region, Philippines Reliable Proficiency Search Employment Services Full time

We are seeking a Virtual Support Specialist to handle customer interactions via phone, chat, and email in a virtual call center environment.

Key Responsibilities:
  • Provide customer support in English and Spanish across phone, chat, and email.
  • Perform virtual assistant tasks such as data entry, spreadsheets, etc.
  • Navigate customer accounts and systems to resolve issues.
  • Document customer interactions accurately.
  • Collaborate with team members using tools like Zendesk, Slack, and GSuite.
  • Conduct light troubleshooting with guidance.
  • Escalate tickets to the Tier 2 Team as necessary.
Requirements:
  • Bilingual in English and Spanish, with strong communication skills in both languages.
  • Experience in a virtual call center or customer support role.
  • Familiarity with Zendesk. Slack and GSuite are a plus.
  • Strong problem-solving and organizational skills.
  • Customer-focused with a commitment to providing excellent service.


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