Bilingual Technical Support Specialist

5 days ago


Manila, National Capital Region, Philippines Five9 Philippines Inc. Full time

Five9 Philippines Inc. is seeking a Bilingual Technical Support Specialist to join our team. As a Technical Support Engineer, you will be responsible for evaluating and troubleshooting technical concerns with our product used by customers.

Job Description:
  • Implement, troubleshoot, and support the Five9 call center software solutions in a wide array of configurations and customer environments.
  • Provide direct support to customers and handle escalated software-related inquiries from customers, business partners, and vendors.

The ideal candidate will have excellent verbal and written communication skills in both Spanish and English, as well as knowledge of PBX, ACD, CTI, VoIP, and IVR applications. Experience in technical writing and documentation is also essential.

Benefits:
  • Company stocks
  • Annual merit increase based on performance
  • Paid Leave with Cash Conversion

Our company culture emphasizes teamwork, innovation, and growth. We celebrate diversity and foster an inclusive environment that empowers employees to be their authentic selves.



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