Workforce Management Specialist

5 days ago


Manila, National Capital Region, Philippines Neksjob Full time

Neksjob is seeking a highly motivated and experienced Workforce Management Specialist to enhance our team's performance.

Estimated Salary: $60,000 - $80,000 per year, depending on location and experience.

About the Role

This role serves as the first point of escalation for Intraday Analysts in terms of misses in Service Level (SL) or challenges with Operations in executing real-time action plans.

  • Acts as the primary contact for resolving SL-related issues and providing input to the WFM team on conceptualizing intraday reports that drive efficiency.
  • Functions as the first line of support for reporting inquiries or troubleshooting of reports, ensuring timely resolutions.

Key Responsibilities:



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