Customer Service Operations Coordinator

8 hours ago

Batangas, Calabarzon, Philippines beBeeOperations Full time $60,000 - $80,000
Project Operations Specialist

We are seeking a highly organized and detail-oriented professional to fill this critical role.

This position plays a key part in ensuring smooth end-to-end order fulfillment by supporting sales, project management, and accounting teams.

Key Responsibilities
  • Process, track, and bill customer orders with accuracy and efficiency.
  • Assist in preparing product specifications, pricing research, and vendor discussions.
  • Submit and manage new customer and vendor forms for approval.
  • Support the development of client proposals as needed.
  • Verify and manage manufacturer orders, ensuring accuracy in details and specifications.
  • Utilize ERP software to manage order processing and documentation.
  • Work with project tools to create and review product specifications.
  • Follow up on order status, delivery schedules, and issue resolution to ensure smooth operations.
  • Maintain and update the order tracking system, providing regular reports.
  • Coordinate and confirm deliveries and installations with warehouses and client representatives.
  • Track warehouse receiving of products and ensure proper documentation.
  • Ensure client satisfaction by assisting with final approvals and addressing any concerns.
  • Process invoices and maintain well-organized project files.
  • Participate in team meetings and company initiatives.
  • Perform other related duties as assigned.
Qualifications
  • Excellent English communication skills – both verbal and written.
  • Strong interpersonal skills – ability to interact effectively with clients and internal teams.
  • Highly organized with strong project management skills – able to manage multiple tasks efficiently.
  • Tech-oriented and comfortable with technology – must quickly adapt to various software tools.
  • Experience with ERP software is required.
  • Basic understanding of project tools and familiarity with similar tools.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Ability to meet deadlines and work efficiently under pressure.
  • Prior experience in end-to-end customer service, order processing, or a similar role is preferred.
  • Must have a personal PC/laptop and a stable internet connection (minimum 20 Mbps download & upload speed).

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